Job Summary
As a Golden Months doula, you provide non-clinical physical, emotional, and informational support to birthing parents — through prenatal visits, attendance at labor and delivery, and postpartum visits in the family's home or via telehealth. You'll be a W-2 employee (not a contractor), with care coordination, scheduling, and documentation supported by our team and technology. This role focuses on providing comprehensive support and education to postpartum and obstetric patients, ensuring they receive exceptional care during one of the most critical phases of motherhood. The ideal candidate will possess strong communication skills, cultural competence, and a passion for improving maternal and neonatal outcomes. This position offers an exciting opportunity to make a meaningful difference in the lives of families while working within a collaborative, patient-centered environment. A dedicated and compassionate Postpartum & Maternal Health Specialist to join our dynamic healthcare team.
What you'll do
- Conduct prenatal, birth, and postpartum visits centered on the family's needs and culture
- Provide comfort measures, emotional support, feeding and newborn-care guidance (non-clinical)
- Document visits in our platform and coordinate with the member's care team
- Support Medicaid (HealthChoice) members with respect, dignity, and cultural humility
- Deliver patient-centered postpartum care, including breastfeeding support, neonatal resuscitation procedures, and prenatal education.
- Conduct health assessments and monitor physiological changes in obstetric patients during postpartum visits.
- Educate patients on topics such as nutrition, anatomy, physiology, and maternal health to promote informed decision-making.
- Utilize Electronic Medical Records (EMR/EHR) systems to document patient interactions accurately and efficiently.
- Provide culturally sensitive health education tailored to diverse populations, emphasizing public health principles.
- Collaborate with multidisciplinary teams—including nurses, obstetricians, pediatricians, and social workers—to develop individualized care plans.
- Engage in data analysis and case management activities to track patient progress and improve service delivery.
- Support clients through labor & delivery processes, ensuring adherence to best practices in maternal and neonatal care.
- Facilitate public speaking engagements and presentations on maternal health topics for community outreach or professional development.
- Assist with client communication efforts by providing clear, empathetic information about postpartum recovery, nutrition, and breastfeeding techniques.
- knowledge of obstetrics, neonatology, anatomy, physiology, and medical terminology related to maternal health.
- Proven experience working with obstetric patients during prenatal and postpartum periods; labor & delivery experience highly valued.
- Strong presentation skills with the ability to communicate complex health information clearly to diverse audiences.
- Multilingual abilities are a plus; bilingual candidates are encouraged to apply.
- Familiarity with EMR/EHR systems for documentation and data management purposes.
- Excellent case management skills coupled with data analysis expertise to support quality improvement initiatives.
- Knowledge of neonatal resuscitation procedures and breastfeeding support techniques.
- Ability to work effectively with individuals from diverse cultural backgrounds while demonstrating sensitivity and professionalism.
Requirements
- Doula certification through a Maryland Department of Health–approved organization (or willingness to complete it — we can guide you). Some organizations require both a Labor/Birth and a Postpartum certification.
- Willingness to complete a Fingerprint Criminal Background Check (FCBC)
- Professional liability insurance (carry or willing to obtain)
- Reliable transportation for in-home visits in [region]
- Compassion, strong communication, and reliability
Preferred
- Existing Type 1 NPI and current Maryland Medicaid doula enrollment (ePREP)
- Experience serving diverse and Medicaid populations; bilingual a plus
What we offer
- W-2 employment, training, and enrollment support
- Care coordination and admin handled for you, so you can focus on care
Join us in empowering new mothers through compassionate care, education, and expert support!
Pay: $18.50 - $28.60 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
Work Location: On the road
