Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift, balancing guest services with administrative responsibilities to uphold our high standards of hospitality excellence. Your multilingual skills and hotel management experience will help create a welcoming environment for diverse guests, ensuring their safety, comfort, and satisfaction throughout the night. This paid position offers an exciting opportunity to be the guardian of our property’s integrity while delivering exceptional guest experiences during the quiet hours of the evening.
Duties
- Conduct nightly audits using property management systems (PMS) such as OPERA to reconcile accounts and verify daily financial transactions accurately.
- Manage front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries via multi-line phone systems with professionalism and warmth.
- Provide outstanding guest services by addressing guest needs promptly, resolving issues efficiently, and maintaining positive guest relations through excellent customer service problem-solving.
- Ensure hotel safety by following established emergency procedures, monitoring security cameras, and conducting property inspections to maintain a secure environment.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers and accurate record-keeping.
- Communicate effectively with guests and team members in multiple languages or bilingual settings to enhance client communication and overall hospitality experience.
- Uphold phone etiquette standards when handling reservations, inquiries, or emergencies via phone communication channels.
Qualifications
- Proven experience in hotel management or hospitality roles, especially in front desk or night audit positions.
- Familiarity with hotel reservation systems such as OPERA or other property management systems (PMS).
- Strong customer service skills with a focus on guest relations and problem-solving abilities.
- Multilingual or bilingual capabilities are highly preferred to serve diverse clientele effectively.
- Knowledge of hotel emergency procedures and safety protocols to ensure guest and staff security during overnight shifts.
- Excellent communication skills for client interaction via phone and face-to-face, demonstrating professional phone etiquette.
- Ability to work independently during night hours while maintaining high energy levels and attention to detail in a fast-paced environment.
Embark on a rewarding career where your dedication ensures our guests enjoy safe, memorable stays around the clock!
Pay: $16.00 - $17.00 per hour
Work Location: In person
