JOB SUMMARY
Customer Service Representative
Provides comprehensive customer-facing support . Handles inquiries, payments, filings, notices, complaints, scheduling, and public information while ensuring accuracy, confidentiality, professionalism, and adherence to established legal and administrative procedures.
ESSENTIAL JOB FUNCTIONS
- Payment Intake: Post window/mail/online payments; issue receipts.
- Batch Balancing: Reconcile daily batches; prep deposits; research variances.
- Delinquent Collections: Generate notices; track payment plans; follow up.
- Bankruptcy Support: File claims/waivers; track orders; update accounts.
- Customer Assistance: Answer calls/counter questions; explain bills/credits.
- Mail Processing: Open/sort mail; return undeliverables.
- Records & Imaging: Scan/index tax docs; QA imaging logs.
- Returned Checks: Process NSF items; coordinate restitution.
- Reporting: Prepare daily/monthly collection and distribution reports.
- Cross-Training: Support counter and phones during peaks.
- Attention to detail: Cashiering & balancing
The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.
