About us
WMS Aquatics is a company in Ellensburg, WA 98926. We are creative, innovative and collaborative.
Our work environment includes:
- Relaxed atmosphere
- Growth opportunities
- On-the-job training
- Casual work attire
- Safe work environment
- Lively atmosphere
Job Description
WMS Aquatics is currently seeking a highly organized individual with exceptional attention to detail and a strong aptitude for time management to fill our Operations Assistant role. The Operations Assistant will assist the VP of Operations in overseeing the daily operations of the organization to ensure goals and objectives are achieved, while providing support to all departments through collaborative work with department team members and managers, utilizing solution-oriented, innovative thinking, while upholding the company Mission Statement and contributing to the upward growth of the company.
Work Schedule:
Monday–Friday, 7:00 a.m. to 4:00 p.m., with an unpaid lunch break from 12:00 p.m. to 1:00 p.m.
General Responsibilities:
- Monitor personal and departmental company email accounts.
- Serve as back-up support to all departments in answering incoming phone calls.
- Anticipate and fulfill office product and building supply needs.
- Monitor building maintenance and management needs—coordinate with building landlord and any applicable vendors for services.
- Perform other related duties, as assigned.
Shipping Department:
- Responsible for the daily management and oversight of all areas related to shipping and receiving.
- Track and manage all orders/PO’s, using established Excel spreadsheet tracking system.
- Communicate order updates and tracking information to customers.
- Carefully and accurately maintain shipping records for all applicable scenarios, including Sales packets, Service jobs, Construction job binders, product returns, etc.
- Maintain Excel spreadsheet database of shipment data to ensure that customer orders are updated and that appropriate billing documents are provided to accounting or other associated departments, as required.
- Pursue resolution swiftly when problems arise while shipments are in transit.
- Receive all inbound shipments, verify quantity and condition, allocate as needed.
- Follow specific labeling and notifications of inbound shipments for Service/Construction jobs.
- Prepare and ship all outbound inventory orders, including Ground, LTL, Courier, and WMS Delivery.
- Advise Sales Reps on “Best Way” shipping practice for any given scenario, as needed.
- Provide Sales Reps shipping estimates, as requested.
- Facilitate and/or file freight claims, as needed.
- Responsible for training new hires and entry-level Sales Reps on the Tracking System, as part of their onboarding process.
- Perform other related duties, as assigned.
The Operations Assistant will also be asked to support, in a limited capacity, the Human Resources, Technology & Software Systems, Construction Administration Support, and Marketing & Advertising sectors of the company.
Required Skills & Abilities
- Excellent communication skills—both written and verbal.
- Excellent time management skills.
- Ability to work independently and take initiative.
- Superb organizational skills and exceptional attention to detail.
- Ability to prioritize tasks and self-manage on a daily basis.
- Ability to listen and identify/resolve issues.
- Fundamental understanding of operations and department management.
- Thorough understanding of customer service standards.
- Proficient with Microsoft Office Suite, CRM Systems, or related software as needed.
Education & Experience
- High school diploma or equivalent required.
- One year of related experience required.
Physical Requirements
- Prolonged periods performing computer work, with a sit-to-stand desk.
- Must be able to lift up to 60 pounds at times.
WMS Aquatics Mission Statement:
"To uphold a thriving environment for our partners while serving and shaping
the future of the Aquatic Industry"
*Starting wages can be negotiable based on prior experience.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Application Question(s):
- Communication is an important aspect of everyone’s working life. Tell us about a time or give an example that characterizes your approach to communication in the work place.
- Tell us about a time you had to work on a team with another employee who worked very differently, or who had a very different personality than you. How did you create an effective working relationship with this person?
- Often in our company, you will be faced with numerous demands and deadlines at any given time. Tell us about a time when you had to manage multiple demands/deadlines at once. How did you resolve and prioritize? How do you typically manage projects and prioritize tasks?
- It is very likely in the course of your time with WMS Aquatics, that you will encounter an unhappy or difficult customer. Either tell us about a time you had to deal with an unpleasant customer in the past and the outcome of the situation, or, tell us how you intend to handle an unpleasant customer to achieve the best outcome for both the customer and WMS Aquatics?
- This role at WMS Aquatics will require you to research and problem solve several tasks/inquiries. How will you plan to manage your problem solving and what type of resources do you plan to utilize?
- Provide an example of a time where you encountered an issue or a setback that created stress for you. Are there particular things in an office setting that cause you stress? How do you typically handle those stressors?
- Have there ever been situations where you failed to meet a deadline? What happened? What would you do differently, if given the chance?
- What about your work experience makes you a great fit for this role? What prior career accomplishments will help you to perform well in this job?
- What pay rate would you expect with this Operations Assistant position?
- When you hear the word “operations”, what comes to mind?
- What makes a job fun and motivating for you?
- What are your goals for professional development?
- What type of work environment do you feel you thrive in?
- What does the ideal manager look like to you?
- Do you have experience with QuickBooks, Outlook, Microsoft products, CRM software, or any others? If so, tell us which programs you have experience with. Additionally, list any certifications you hold, along with their expiration date (if applicable).
Work Location: In person
