Patient Experience Coordinator (Front Desk)
Pay: $18.00–$22.00 per hour
Job Type: Full-Time
Join a Team That Changes Lives
At Infinity Neuromotor Development Center, we believe every child deserves the opportunity to
reach their fullest potential.
Every day, we have the privilege of serving children and families from across the country
through innovative neurological rehabilitation. Families often arrive during one of the most
challenging seasons of their lives, and our team is committed to providing not only exceptional
care, but hope, compassion, and an experience that exceeds expectations.
Our front office is much more than reception—it is the heart of the patient experience. From the
first phone call to the moment a family leaves our clinic, every interaction matters.
If you're someone who thrives on helping others, enjoys building meaningful relationships, takes
pride in your work, and loves being part of a team with a purpose, we'd love to meet you.
About the Role
As our Patient Experience Coordinator, you'll serve as the first impression of Infinity. You'll help
guide families through their journey, coordinate appointments, communicate with patients, and
ensure each day runs smoothly for both our families and our providers.
This position is ideal for someone who is organized, proactive, compassionate, and thrives in a
fast-paced environment where no two days are the same.
What You'll Do
- Welcome patients and families with warmth, professionalism, and genuine hospitality.
- Answer incoming phone calls with exceptional customer service and professionalism.
- Schedule evaluations, intensive programs, follow-up appointments, and provider visits.
- Coordinate patient communication by phone, email, text, and other communication
platforms.
- Follow up with prospective patients and previous inquiries to ensure no family is
overlooked.
- Assist with patient recalls, rebooking opportunities, and scheduling optimization.
- Maintain accurate patient records and documentation.
- Support providers and teammates to ensure a seamless patient experience.
- Keep the front office organized, efficient, and welcoming.
- Take initiative by identifying opportunities to improve processes and patient care.
- We're Looking For Someone Who...
- Has outstanding communication and interpersonal skills.
- Loves helping people and creating positive experiences.
- Takes ownership of their responsibilities and follows through.
- Is highly organized and detail-oriented.
- Can prioritize multiple tasks while maintaining accuracy.
- Is dependable, professional, and accountable.
- Works well independently while also thriving as part of a team.
- Is comfortable communicating by phone throughout the day.
- Maintains confidentiality and professionalism in every interaction.
- Brings a positive attitude and a willingness to learn.
Preferred Qualifications
- Experience in a medical office, therapy clinic, or healthcare setting preferred.
- Previous scheduling or front office experience.
- Experience with electronic medical records or scheduling software is a plus.
- Familiarity with CRM platforms
Benefits
- Competitive pay
- Health insurance
- 401(k) with company match
- Paid time off
- Supportive and collaborative team environment
- Opportunities for professional growth and development
Why Infinity?
We're looking for more than someone to answer phones.
We're looking for someone who genuinely enjoys serving others, believes in creating
extraordinary experiences, and wants to make a meaningful difference in the lives of children and their families every single day.
If this sounds like you, we'd love to hear from you.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
