Position Overview
The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.
What are the day-to-day responsibilities?
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Ask the customer qualifying questions to uncover needs and directs calls appropriately
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Ensures that service consultants receive messages promptly
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Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
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Provide reporting to dealership management
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Collect retail charges from the customer in cash, check or authorized charge account
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Provide customers with the proper change and/or receipt
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Properly process and document charge purchases according to the policies established by the Controller
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Close all internal repair orders promptly and route to Billing Clerk for processing
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File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
What are the requirements for this job?
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High School Diploma or Equivalent
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One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
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Ability to read, write, add, subtract, divide and comprehend written instructions and information
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6-12 months previous work experience (preferred)
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Demonstrated customer service skills
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Demonstrated communication and interpersonal skills
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Previous industry experience (preferred)
