Seeking a Front Desk Administrative Assistant for a part-time position in an outpatient mental health practice. The position will be 20-25 hours weekly. The hours will be 8:30am-1:00pm, Monday through Friday. Pay is hourly, and the initial rate of pay is based on experience. There are opportunities for performance-based raises.
Etheridge Psychology is a busy group mental health practice located in the newly built office suites across from WakeMed Cary (Kildaire Farm Rd. and Tryon Rd. area). We currently have 13 clinicians and 3 administrative professionals.
We welcome all qualified applicants.
Qualifications:
· A high school diploma or equivalent is required. Medical or mental health office experience is strongly preferred.
· Must be able to multitask and work independently. There are busy times during which administrative staff must answer phones, check in patients, and navigate our practice software all at one time.
· Must be professional, polite, and friendly both in person and on the phone. Must have good interpersonal skills and be able to work equally well with clinicians and our diverse patients. We see patients from many religious, racial, ethnic, age, sexual orientation/identity, ability, and socioeconomic groups, and all are treated with respect and dignity.
· Strict confidentiality and sensitivity to patient privacy is required. Candidates must complete HIPAA training at the beginning of their employment and sign a confidentiality agreement.
· Must be able to remain positive and professional when responding to conflicts, upset patients, or other problems.
· Candidates must have reasonable computer skills, as we utilize practice management and electronic health records software. Candidates will be trained to use our specific software, but you must be very comfortable and fluent with computers, including Microsoft Office (Word and Excel). Must have a good understanding about how files and folders work within Windows 10/11 and Google Drive.
· Must be dependable. This is a highly responsible position, and frequent absences from scheduled shifts impact the entire team.
Primary job responsibilities:
· Answering phones: scheduling patients, accepting phone payments, answering questions, taking messages. Candidates will be thoroughly trained, but please know that there will be a lot of details to learn about the types of mental health issues we treat, which clinicians treat them, which insurance is accepted by the different clinicians, and other details that prospective patients will ask about on the phone.
· Working within our practice software: scheduling patients, entering their demographic information and insurance information, accepting and recording payments, entering notes in patient charts regarding scheduling, payment, insurance, etc. Accurate record-keeping is essential.
· Scanning and uploading paper documents to patient charts
· Greeting patients, scanning insurance card and ID, collecting payments, having patients complete intake paperwork
· Calling patients about appointment reminders or other various reasons when a clinician needs you to contact a patient; calling other doctors’ offices and referral sources
· Mailing letters/packages, signing for packages, faxing
· Minor office maintenance such as filling the coffee water and keeping the waiting area tidy
· Otherwise assisting clinicians as needed
· Position reports directly to the Practice Manager
Please submit a cover letter and resume.
Pay: starts at $16.00 - $18.00 per hour, depending on experience, followed by opportunities for raises, depending on performance.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
