About Us
We’re a fast‑growing U.S. company obsessed with delivering top‑notch service. Our mission is simple: delight our customers and have fun while doing it. If you love solving problems, geeking out over insurance, and chatting with people, then you’ll fit right in.
What You’ll do
Imagine yourself as the voice and heart of CINCO. Your day will involve:
- Being a policy pro: Guide customers through their insurance policy details and answer their burning questions. If you need backup, you’ll hand them off to the right department
- Money moves: Take payments, process them according to U.S. state rules and keep those customer profiles squeaky clean and up to date
- Policy ninjutsu: Help customers make changes to their coverage, request documentation and explain premium changes
- Rescue missions: Reinstate cancelled policies and, when needed, send folks to the sales team for new quotes
- Customer‑experience champion: Make every interaction feel like you’re their favourite contact; log your work like a pro and crush your KPIs.
- Rule follower (in the best way): Keep data safe and respect our right‑to‑disconnect policy—when your shift ends, you’re done!
Why you’ll love it here
- 100% remote freedom: Work from anywhere in Mexico!
- Grow with us: Extensive training, ongoing mentorship and room to level up your career.
What we need from you
- Education: High‑school diploma or equivalent (call‑centre certification is a plus)
- Experience: At least six months of customer service or call‑centre work. Insurance or finance experience? Even better.
- Language: You speak and write English and Spanish flawlessly. U.S. customers will love you.
- Skills: Attention to detail, stellar communication, basic computer skills and a team‑player attitude
- Setup: Reliable high‑speed internet and a quiet, distraction‑free space at home. You’ll work full‑time on U.S. Central Time (evenings and weekends are necessary).
Job Types: Full-time, Part-time
Pay: From $20,000.00 per month
Application Question(s):
- Do you currently live in Mexico?
Language:
Work Location: Remote
