We operate on a 4-Day Work Week, Monday - Thursday.
Position Profile:
The Shipping Clerk is responsible for the final inspection, packaging, and coordination of outgoing dental cases to ensure accuracy, quality, and on-time delivery. This role serves as a critical last step in the production process, verifying that each case is complete, properly documented, and packaged according to company standards before it reaches the doctor.
The ideal candidate is detail-oriented, organized, and able to work in a fast-paced laboratory environment where precision and turnaround time are essential.
Supervisory Responsibilities: None
Job Duties and Accountabilities:
Shipping Clerk:
Case Review & Final Quality Check
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Perform a final review of dental cases prior to shipping to ensure:
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All components are present in the case pan
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Scripts, prescriptions, and invoices match the contents
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Case meets company quality and completeness standards
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Identify missing items, discrepancies, or quality issues and escalate immediately to production or management
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Ensure cases are aligned with doctor instructions before release
Packaging & Shipment Preparation
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Carefully package dental restorations (crowns, bridges, dentures, etc.) to prevent damage during transit
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Insert all required materials including invoices, prescriptions, and support documentation
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Ensure cases are protected using proper packing materials and techniques
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Prepare shipments based on delivery method (courier, mail, pickup, etc.)
Labeling & Documentation
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Ensure all delivery boxes are labeled correctly and clearly, including:
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Doctor/practice information
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Case identification numbers
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Shipping method and destination
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Generate and verify shipping labels and documentation
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Maintain accurate shipping logs, tracking, and records as required
Shipping Coordination & Workflow
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Organize and stage cases for pickup to ensure on-time daily shipments
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Coordinate with production, case entry, and customer service teams to prioritize urgent or rush cases
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Assist in tracking outgoing shipments and confirming carrier pickups
Communication & Customer Support
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Periodically answer and route calls using a multi-line phone system
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Respond to internal and external shipping-related inquiries
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Communicate delays, errors, or concerns to appropriate team members
Inventory & Supply Support
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Monitor and restock shipping supplies (boxes, labels, packing materials)
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Assist in maintaining organization of shipping materials and workspace
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Support inventory tracking of outgoing cases and materials
General Responsibilities
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Maintain a clean, organized, and compliant work area
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Follow all infection control, safety, and handling protocols for dental materials
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Assist with receiving, sorting, or distributing incoming cases when needed
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Perform other duties as assigned to support lab operations
Workplace Expectations:
Safety
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Work in a safe manner and comply with all safety protocols.
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Report unsafe conditions to supervisors or management.
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Wear required personal protective equipment (PPE).
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Maintain a clean and orderly work area.
Teamwork & Collaboration
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Actively participate in team meetings and provide timely feedback.
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Understand and leverage organizational synergies.
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Collaborate effectively across departments and utilize available resources.
Leadership & Communication
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Act with integrity and treat others with respect.
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Model behavior consistent with Edmonds Dental Prosthetics’ values.
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Communicate effectively with internal and external stakeholders using appropriate methods and technology.
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Build and maintain strong customer relationships.
Core Values
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Take Initiative: We empower our team to be proactive problem-solvers who share ideas and commit to personal growth, driving continuous improvement for our community and customers.
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Be Humbly Confident: We approach our work with quiet confidence and expertise, ensuring our interactions exude professionalism and respect.
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GSD (Get Sh** Done!): We hold ourselves accountable for delivering quality results on time, taking ownership of our responsibilities without excuses.
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Collaboration: We are stronger together, working as one cohesive team to support each other, our customers, and the patients they serve. No silos—only synergy.
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Do the Right Thing: Integrity guides everything we do. We uphold the highest ethical standards and deliver on our promises, even when no one is watching.
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Value of Reputation: Every case, every interaction, and every decision builds our collective reputation. We understand the power of trust and work tirelessly to maintain it.
Preferred Qualifications and Experience/Skills:
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High school diploma or equivalent
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Previous experience in shipping, warehouse, or dental lab environment preferred
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Strong attention to detail and organizational skills
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Basic computer skills (CRM, shipping software, or lab systems preferred)
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Ability to follow detailed instructions and standardized processes
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Strong communication and problem-solving skills
Physical and Safety Requirements:
- Ability to stand for extended periods
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Ability to lift up to 25–50 lbs
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Frequent use of hands for packaging, labeling, and handling materials
