Title: Associate Director, Onboarding, Implementation & Training
College Board - BigFuture Division – Recruitment & Enrollment Solutions unit
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
The Recruitment & Enrollment Solutions (RES) team is comprised of dedicated and experienced professionals committed to the sales, support and long-term success of the College Board’s market-leading enrollment solutions. Through consultative engagement and customer success methodologies, the team supports more than 1,200 higher education institutions annually – providing strategic insights, adoption support and guidance on how to leverage the College Board’s Search & Connections suite to achieve enrollment goals.
The Associate Director, Onboarding, Implementation & Training will support successful adoption and long-term engagement of higher education partners using College Board products, including Search, Connections, and related Enrollment Solutions offerings. This role brings together customer experience, product adoption, and instructional design to ensure institutions are equipped to effectively use our enrollment services tools in support of their admissions and recruitment goals. Your work directly supports sales, customer success, retention, 3rd party partner success, and individual client needs across the Recruitment and Enrollment Solutions team (RES).
Onboarding & Partner Implementation 40-45%
All roles at College Board require:
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
