Description:
Title: AV/VTC Facilitator
Location : Mark Center VA
Clearance: Active DOD Secret
Requirements:
AV/VTC Conference Room and Conference Center Facilitators:
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Manages, prepares, and assists on-site an event in a single conference room
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Coordinate AV/VTC Dry Runs for all meetings. These dry runs are performed in-person with the customer
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Perform Daily “Morning Checks” for all unclassified and classified conference room and update reports to Leadership and on SharePoint.
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Technician required to preset the conf room 15 mins prior to customer arrival
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Daily review the Concierge Desk Calendars to ensure all customer meetings with AV/VTC requirements have been captured and the AV/VTC Tech has reached out to all customers.
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AV/VTC Technician is responsible for watching all VTC participant connection via the Cisco MCUs/Conductor.
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AV/VTC Tech late shift sends a “closing’ email to Team and Mgmt.
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Obtain meeting request orders, book meeting rooms and send confirmations to clients.
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Oversees meeting booking, cancellation, and postponement orders from customers for individual conference rooms
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Resolves booking conflicts and provides VTC dial in information to customer.
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Books AV/VTC customer needs on Outlook Calendars as required
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Performs regular inspections of meeting facilities to ensure lightings and AV equipment and other amenities work properly
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Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables to meet customers’ requirements for events and functions
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Integrates customer devices with conference room equipment
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Ensures equipment is installed according to designated layout
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Monitors sound feeds to ensure quality
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Tests and resolves equipment issues
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Maintains inventory of equipment
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Perform scheduling duties for VTCs and special events within the conference center
