Classification Title
Information Systems Technician
Position Summary:
Rowan-Cabarrus Community College is seeking an Information Systems Analyst to become an integral part of our dedicated team. This position is instrumental in advancing the College’s vision and mission by providing exceptional customer service and unwavering support to our campus community. We value adaptability and a collaborative mindset in all staff members. The role involves a diverse array of technical and analytical responsibilities that contribute to the development of both user and system requirements. Key duties include routine testing, installation, and maintenance of college systems, along with ample opportunities for professional growth and learning in a dynamic environment.
Required Education/Experience:
- Associate’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 1 year of experience providing technical support within an IT environment, showcasing proficiency in troubleshooting and problem-solving.
Preferred Education/Experience/Skills:
Other Knowledge, Skills and Abilities:
- Knowledge in diagnosing hardware issues and performing basic repairs on personal computers, printers, and related devices.
- Knowledge of computers and related software applications.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team, managing multiple tasks and priorities.
- Customer service mindset with a strong commitment to user satisfaction.
Department:
End User Support
Work Hours:
The Information Systems Analyst position at Rowan-Cabarrus Community College follows a standard work schedule of 8:00 am to 5:00 pm, Monday through Friday. This role requires weekly on-campus attendance to facilitate in-person collaboration, meetings, and support activities. Full-time on-campus presence may be necessary during designated reporting periods or during blackout maintenance periods to support critical operations and address emergent issues effectively. Additionally, occasional flexibility in work hours may be required to accommodate evening or weekend work, especially during major system upgrades or urgent technical incidents. Efforts are made to provide advance notice and support work-life balance for employees while ensuring seamless IT support services for the college community.
Special Instructions to Applicants:
