Front Office Specialist – Facial Plastic Surgery
Hamilton Facial Plastic Surgery is seeking a professional, personable, and highly organized Front Office Specialist to join our facial plastic surgery practice.
Our front office team plays an important role in creating an exceptional experience for every patient. From the first phone call to check-in and check-out, this position requires someone who is warm, polished, attentive to detail, and comfortable providing a high level of customer service in a fast-paced medical environment.
We are looking for someone who takes pride in making patients feel welcomed and cared for while also keeping the front office organized, efficient, and running smoothly.
Responsibilities
- Greet patients warmly and professionally upon arrival
- Answer incoming phone calls and assist patients with questions and scheduling
- Schedule and confirm consultations, procedures, follow-up visits, and other appointments
- Check patients in and out accurately and efficiently
- Collect payments and provide receipts as needed
- Maintain accurate patient demographic and insurance information
- Assist with patient forms, medical records, and other documentation
- Communicate effectively with clinical staff, providers, and other members of the team
- Maintain a polished, organized, and welcoming reception area
- Protect patient confidentiality and follow HIPAA requirements
- Respond to patient questions and concerns with professionalism, discretion, and compassion
- Assist with additional administrative and front-office responsibilities as needed
The Ideal Candidate
Our ideal candidate is someone who:
- Has excellent customer service and interpersonal skills
- Presents themselves in a professional and polished manner
- Is friendly, welcoming, and comfortable interacting with a wide variety of patients
- Has excellent verbal and written communication skills
- Is highly organized and detail-oriented
- Can confidently manage multiple responsibilities and changing priorities
- Is dependable, punctual, and takes ownership of their responsibilities
- Works well both independently and as part of a team
- Maintains professionalism and discretion when handling confidential information
- Is comfortable learning new technology and medical practice software
- Understands the importance of creating an exceptional patient experience
Qualifications
- High school diploma or equivalent required
- Previous front desk, administrative, or customer service experience preferred
- Previous medical office experience preferred
- Experience in plastic surgery, dermatology, aesthetics, cosmetic medicine, or another elective medical environment is a plus
- Strong computer and data-entry skills
- Experience with electronic medical records and scheduling software is preferred
Why Join Our Practice?
We are a patient-focused facial plastic surgery practice committed to providing exceptional care and an outstanding experience from beginning to end. We value professionalism, teamwork, attention to detail, and employees who genuinely enjoy helping others.
This is an excellent opportunity for someone who enjoys combining healthcare, customer service, and hospitality in a professional and rewarding environment.
If you are dependable, detail-oriented, personable, and passionate about providing an exceptional patient experience, we would love to hear from you.
To apply: Please submit your resume through Indeed for consideration.
Hamilton Facial Plastic Surgery is an Equal Opportunity Employer.
Pay: $21.00 - $22.00 per hour
Expected hours: 32.0 – 36.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience working in a plastic surgery surgery office?
Education:
- High school or equivalent (Required)
Experience:
- Medical office: 1 year (Required)
Work Location: In person
