We are offering a position for a full time Bilingual Call Center Representative to join our faced paced GI Center. Looking for a dynamic individual who has strong communication/people skills, that is outgoing and able to multitask. A Bilingual Call Center Representative should be detail oriented, caring, punctual, courteous and able to take on challenges and solve problems independently.
Responsibilities:
- Answer incoming calls and provide assistance with inquiries or issues
- Enter patient information and details into the system accurately and efficiently in EMR system
- Provide exceptional customer service by addressing concerns and resolving problems
- Communicate effectively in both English and Spanish to assist bilingual customers
- Analyze customer needs and recommend appropriate products or services
- Follow call center scripts and guidelines to ensure consistent and professional communication
- Maintain a high level of phone etiquette and professionalism at all times
- Collaborate with team members to meet individual and team performance goals
Requirements:
- Previous experience in a call center or customer service role is preferred
- Strong data entry skills with attention to detail and accuracy
- Excellent verbal and written communication skills in both English and Spanish
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Familiarity with medical office terminology and procedures is a plus
- Multilingual abilities are highly desirable, especially in languages commonly spoken in the local community
- Ability to handle high call volumes while maintaining a positive attitude and providing excellent customer service
This is an exciting opportunity for individuals who are passionate about providing exceptional customer service. We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are a motivated individual with excellent communication skills, we would love to hear from you. Apply now to join our team as a Call Center Representative!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
