Parts Specialist – Harrison, OH
Do you enjoy solving problems, supporting customers, and being the connection that keeps critical equipment running? This is an opportunity to make a direct impact by helping customers get the right parts, information, and support when they need it most.
Cincinnati Incorporated is seeking a customer-focused Parts Specialist to support our customers, service teams, and internal partners by providing accurate parts identification, pricing, availability, and delivery information. In this role, you will work at the intersection of customer service, manufacturing, and technical support - partnering with Service, Purchasing, Engineering, and Manufacturing teams to deliver solutions and ensure an exceptional customer experience.
If you enjoy building relationships, troubleshooting challenges, working with technical products, and being part of a team that supports industry-leading manufacturing equipment, this role offers the opportunity to make a meaningful impact every day.
We proudly support veterans and military families and strongly encourage U.S. military veterans to apply. The skills developed through military service - such as technical aptitude, problem-solving, attention to detail, accountability, and the ability to support mission-critical operations - translate exceptionally well into this role and are highly valued at our organization.
About Cincinnati Incorporated:
Cincinnati Incorporated (CI) has been manufacturing industrial machinery since the late 1890s and remains a respected name in the fabrication industry. Our success is built on a culture of integrity, craftsmanship, innovation, and hard work. We take pride in our people and offer a competitive, comprehensive benefits package designed to support you both professionally and personally.
Position Summary and Purpose: Contribute to the overall effectiveness of Parts Department with support of our products in accordance with policies, principles and procedures established by the company.
Duties and Responsibilities:
ESSENTIAL:
- Provide parts pricing and delivery to customers and service representatives as requested
- Maintain accurate customer information in database
- Communicate with purchasing, engineering and manufacturing to obtain timely information regarding availability
- Support efforts to collect competitive and VOC (Voice of the Customer) data
- Assist other departments as needed to maximize customer satisfaction
- Commitment to company values of continuous improvement
Education and Experience:
REQUIRED:
- High school diploma/GED
- Two or more years related experience
Knowledge, Skills, Abilities, Characteristics, etc.
REQUIRED:
- Ability to successfully handle customer issues promptly and in a professional manner
- Ability to communicate effectively and accurately with customers and field service
- Able to handle high volume of inquiries, with motivation to solve customer concerns and issues
- Exceptional customer service skills
- Commitment to company Core Values
VALUED BUT NOT REQUIRED:
- Adopt and promote lean practices in all activities, considering the elimination of wasteful resources for any goal other than the creation of value for the end customer
Physical Demands and Work Environment:
Physical Demands:
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee may lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The noise level in the work environment is usually moderate.
EEO Vets/Disabled
This role does not offer sponsorship employment benefits. Candidates must be authorized to work in the United States without current or future sponsorship.
Benefits Include:
✓ Paid training
✓ Paid vacations
✓ Paid holidays and personal days
✓ Medical insurance (including HSA)
✓ Dental insurance
✓ Vision insurance
✓ Accident insurance
✓ Life insurance (AD&D)
✓ Disability insurance
✓ Generous 401(k) employer match
✓ Flexible spending account
✓ Tuition reimbursement
✓ Employee assistance program
✓ Parental leave
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
