OBJECTIVES
The receptionist is the first point of connection for families, students, staff, and visitors and plays a central role in shaping the daily experience of Hiba Academy. The way this role shows up each day should reflect the warmth, professionalism, and high standards of the school, ensuring every interaction is welcoming, efficient, and aligned with our ethos.
This role is both relational and operational. It includes managing front-of-house communication with clarity and care, while also maintaining accurate and up-to-date student and school records across key systems. The Receptionist is responsible for ensuring information is handled with precision and confidentiality, supporting the smooth running of the school and the experience of our families.
Key features of the role include strong ownership, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced, start-up environment.
KEY RESPONSIBILITIES
The responsibilities below reflect the core priorities of the role, with front of house experience and student information systems forming the central focus.
Front of House and Family Experience
· Manage all front desk inquiries, ensuring communication is timely, professional, and welcoming
· Provide a high standard of front-of-house service to families, students, staff, and visitors, including translation as needed, and generation of records within the data management system
· Ensure every interaction reflects the values and ethos of Hiba Academy
· Answer telephone calls, record messages, and ensure appropriate follow-through
· Maintain a front desk environment that is organized, calm, and professional at all times
· Collaborate with security personnel to enforce visitor management protocols
Student Information and Systems
· Maintain accurate and up-to-date student records across school systems, including admissions, enrollment, and attendance
· Manage daily attendance tracking and ensure records are complete and accurate
· Ensure student information is collected and maintained in line with school expectations and California licensing requirements
· Maintain emergency contact details and authorized pick-up information
· Generate and update records within the school’s data management systems
· Ensure accuracy and consistency of data across all school systems
· Handle all student and family information with a high level of confidentiality and care
School Operations Support
· Support administrative processes including paperwork, filing, and data entry, ensuring accuracy and organization
· Manage incoming and outgoing mail and packages
· Order and maintain office supplies
· Prepare and submit purchase orders
· Manage staff communication lists and support internal communications, including staff absence notifications
· Provide administrative and executive support to the Senior Leadership Team and other staff as needed/assigned including but not limited to calendar management, travel booking, and processing business expenses.
Admissions and Community Engagement Support
· Support the coordination of admissions events, open houses, and school meetings
· Welcome and engage prospective families, ensuring a strong and positive first impression of the school
· Assist with parent workshops and community events
General Responsibilities
· Demonstrate flexibility, cooperation, and a willingness to support across all areas of school operations
· Contribute to a positive, collaborative, and professional working environment
· Undertake additional duties as required by the school leadership team
JOB QUALIFICATION
BASIC QUALIFICATION
· Bachelor’s Degree
· Minimum 3-5 years of relevant working experience in customer-facing and administrative roles in comparable environments
LANGUAGE
· Bilingual: fluent in written and spoken English and Mandarin Chinese
EXPERTISE
· Excellent interpersonal and communication skills
· An open mindset and a quick learner
· Exceptional attention to detail
· Ability to manage multiple systems accurately
· Discretion and professionalism with confidential information
· Strong customer service mindset
· Ability to work independently and proactively, showing initiative and taking ownership.
· Strong skills in Microsoft Office, Outlook, and database systems.
· Ability to multi-task and set priorities
· Comfortable in a fast-paced, start-up environment, with a hands-on approach and the ability to navigate ambiguity and evolving priorities.
· Behaviors that represent the five core values of Wellington (Courage, Integrity, Kindness, Respect and Responsibility)
· Excellent communication skills with a diverse range of people
· Ability to multi-task and prioritize
· Passion for the education sector
· Strong track record of creative problem-solving
· Personal integrity, accountability and credibility
Honest, trustful, reliable, persistent, team spirit, open-minded and flexible
PHYSICAL DEMANDS AND WORK ENVIRONMENT
· This role is primarily situated within a standard office setting but requires regular movement across campus and a hands-on approach, especially during the start-up and launch phases. Employees in this position will be expected to assist with some manual tasks such as event set-up and coordinating logistics for school operations. The role involves lifting objects up to 25 pounds and occasional outdoor work. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA) to enable individuals with disabilities to perform the essential functions of the job.
HOW TO APPLY
To apply, please submit your resume and cover letter in ONE PDF to
[email protected].
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Vision insurance
Work Location: In person
