Assistant General Manager – Hotel Operations & Leadership
Start Your Journey with Midas Hospitality:
Midas Hospitality is seeking an experienced, energetic, and hands-on Assistant General Manager to support all aspects of hotel operations. This leadership role partners with the General Manager to drive exceptional guest experiences, develop high-performing teams, maintain brand standards, and achieve operational and financial goals.
The ideal candidate is a hospitality leader who thrives in a fast-paced environment, enjoys developing associates, and has a strong understanding of hotel operations, service excellence, and business performance.
What You Will Be Doing:
As an Assistant General Manager, you will play a critical leadership role in the daily success of the hotel by supporting operations, developing associates, and ensuring a positive guest experience.
Responsibilities include:
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Support the General Manager in overseeing all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales, and other operational areas.
- Lead daily hotel operations and act as the Manager on Duty as assigned.
- Recruit, onboard, train, coach, and develop associates while fostering a positive and inclusive team culture.
- Assist with performance management, associate recognition, and ongoing development initiatives.
- Ensure exceptional guest service by resolving concerns promptly and professionally while implementing effective service recovery strategies.
- Monitor guest satisfaction scores and implement improvement plans to enhance the overall guest experience.
- Assist with managing hotel financial performance, including budgets, forecasting, labor management, expense controls, and profitability initiatives.
- Analyze operational reports and performance metrics to identify opportunities for improvement.
- Support revenue management strategies, rate integrity, and overall hotel performance goals.
- Ensure compliance with Midas Hospitality standards, brand requirements, and all company safety and operational procedures.
- Conduct property inspections to maintain cleanliness, quality, safety, and overall asset condition.
- Collaborate with department leaders to maintain efficient communication and successful daily operations.
- Assist with inventory controls, purchasing processes, and cost management initiatives.
- Utilize hotel Property Management Systems (PMS), reporting tools, and Microsoft Office applications to manage daily operations.
- Respond to emergencies, operational challenges, and guest situations with professionalism and urgency.
- Complete additional responsibilities and strategic projects assigned by the General Manager or regional leadership.
What You Bring:
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Previous hotel leadership experience required, including experience as an Assistant General Manager, Front Office Manager, Department Head, or similar hospitality leadership role.
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Post-secondary education in Hospitality Management, Hotel Administration, Business, or a related field preferred.
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Strong knowledge of hotel operations, guest service standards, and brand compliance.
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Experience leading, motivating, and developing teams in a hospitality environment.
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Understanding budgeting, forecasting, labor management, and operational reporting.
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Experience with hotel Property Management Systems (PMS) and Microsoft Office applications.
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Strong communication, organization, problem-solving, and decision-making skills.
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Ability to react to changing priorities, manage multiple responsibilities, and maintain operational excellence.
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Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and respond to operational emergencies as needed.
Physical Requirements:
This position requires frequent standing, walking, bending, reaching, and movement throughout the hotel property. Candidates should be able to lift, push, or move up to 40 pounds with or without reasonable accommodation. Work is performed primarily indoors in a climate-controlled hotel environment but may require inspections of guest areas, back-of-house spaces, exterior grounds, and other hotel facilities.
What We Offer:
At Midas Hospitality, we believe in investing in our associates and providing opportunities for growth and success. Eligible associates may receive:
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Growth and development opportunities and access to learning resources.
- Competitive Paid Time Off (PTO) policies.
- Medical, Dental, and Vision insurance options.
- 401(k) with company match.
- Employee Assistance Program (EAP).
- Hotel and travel discounts.
- Employee recognition programs and career advancement opportunities.
About Midas Hospitality:
Founded in 2006, Midas Hospitality has grown into a leading hotel development, construction, management, and investment firm with more than 1,000 associates and a portfolio of over 40 hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture built on growth, teamwork, and opportunity.
At Midas Hospitality, our associates are the heart of our success. We believe in creating an environment where team members can build rewarding careers, contribute meaningful work, and be recognized for their achievements.
Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.
