Company Overview
Founded in 2000, Chetu is a global software development solutions and support services provider. Chetu’s specialized technology and industry experts serve startups, SMBs, and Fortune 5000 companies with an unparalleled software delivery model tailored to client needs. As a global company, Chetu employs top talent from around the world across multiple functions. Headquartered in Sunrise, Florida, Chetu has thirteen (13) locations throughout the U.S. and abroad.
Assistant Vice President (AVP) of Operations Summary
Chetu is seeking a full-time, senior-level Assistant Vice President (AVP) of Operations to drive operational excellence, elevate leadership performance, and strengthen delivery execution across the organization. This role serves as a strategic leader of leaders, focused on empowering Directors, improving operational health, and ensuring consistent, high-quality delivery across all teams and verticals.
The AVP of Operations is proactive, solutions-oriented, and highly accountable, operating with a “How can I help you succeed?” leadership mindset. The ideal candidate excels at developing strong leaders, fostering collaboration, and championing a culture of ownership, continuous improvement, and operational excellence.
Compensation Structure
Package Range: $150,000-$170,000/year
Key Responsibilities
Leadership & Organizational Development
- Lead, mentor, and elevate the Director of Operations leadership layer through capability assessments and individualized development plans.
- Strengthen team performance, accountability, and leadership effectiveness through clearly defined KPIs and OKRs.
- Conduct structured performance and development reviews, recognizing high-performing leaders and coaching others toward success.
- Operate with executive maturity and sound judgment, confidently managing day-to-day operational decisions aligned with organizational objectives.
- Provide strategic recommendations, proactive execution updates, and escalate matters requiring executive alignment to the VPO.
Operational Delivery & Performance Management
- Monitor delivery performance across projects, accounts, and verticals to identify improvement opportunities, mitigate risks, and maintain high-quality standards.
- Establish operational dashboards, metrics, and review cadences to ensure transparent visibility into delivery health.
- Collaborate with Sales, Account Management, and Operations teams to ensure client commitments are consistently achieved and exceeded.
- Bring strong experience managing offshore teams in India, including talent development and cross-functional coordination.
- Travel regularly to India delivery centers to strengthen relationships, support alignment, and enhance team engagement.
People Development & Leadership Enablement
- Foster a coaching-first leadership culture centered on empowerment, support, and long-term professional growth.
- Provide leaders with the tools, guidance, and resources needed to maximize effectiveness.
- Build an environment where leaders take ownership, communicate proactively, collaborate effectively, and demonstrate strong business acumen.
- Champion a culture of continuous improvement, accountability, and operational excellence.
Cross-Functional Collaboration & Strategic Initiatives
- Partner across departments to support strategic initiatives including AI adoption, delivery model optimization, process improvements, and new service offerings.
- Contribute to organizational planning and operational strategy to scale delivery capabilities and improve client outcomes.
Requirements
Experience
- 20+ years of progressive experience in operations, delivery management, or leadership roles.
- 10+ years in senior leadership positions.
- Demonstrated success improving team performance, optimizing operations, and leading organizational transformation.
- Experience managing large-scale operations within IT services; custom software development preferred.
- Proven ability to lead across multiple delivery teams, geographies, and business verticals.
Education
- Bachelor’s degree required.
- MBA or equivalent advanced degree preferred.
Technical Background
- Technical background in engineering, computer science, or IT services is a plus.
- Exceptional leadership, communication, and people development capabilities are equally important.
What We Offer
- Competitive compensation and performance-based incentives
- 100% paid medical insurance
- 401(k) with company match
- Paid vacation and time off
- Growth and advancement opportunities
- High-visibility role in a $100M+ global technology organization
- Collaborative, fast-paced, entrepreneurial environment
- Long-term company stability (100% organically grown for 20+ years)
Additional Information
Chetu Website: chetu.com Job Type: Full-time Work Location: In person
Job Type: Full-time
Pay: $150,000.00 - $170,000.00 per year
Work Location: In person
