Overview
We are seeking a dedicated and detail-oriented Pediatric Medical Office Front Office Receptionist to join our team. This role is essential in providing exceptional patient service and ensuring the smooth operation of our pediatric medical office. The ideal candidate will have experience in a medical office environment, possess strong organizational skills, and be proficient in electronic health record (EHR) systems, preferably EPIC, with an understanding of how to enter health insurance and guarantor information. Full time or Part Time
Duties
- Greet patients and families warmly upon arrival, ensuring a welcoming atmosphere.
- Manage patient scheduling, including appointments, follow-ups, and cancellations.
- Handle incoming calls on a multi-line phone system with professionalism and courtesy.
- Maintain accurate patient records in compliance with HIPAA regulations.
- Perform insurance verification and assist with medical billing processes.
- Be willing to collect copays, deductibles and balances due.
- Utilize EHR systems such as Epic.
- Provide clerical support
- Collaborate with clinical staff to ensure seamless communication regarding patient care.
Qualifications
- Previous experience as a Medical Receptionist or in a similar front desk role within a pediatric or medical office is preferred.
- Familiarity with medical terminology and coding (ICD coding, CPT coding) is helpful
- Proficiency in EHR systems such as Epic is highly desirable.
- Strong computer skills including Microsoft Office Suite
- Excellent phone etiquette and customer service skills to effectively interact with patients and families.
- Ability to work independently while managing multiple tasks efficiently in a fast-paced environment.
- Knowledge of health information management practices and insurance verification processes is beneficial. Join our team to make a difference in the lives of children and their families while advancing your career in the healthcare field.
Job Types: Full-time, Part-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
- Paid training
Work Location: In person
