Customer Service Representative
Beam Auto Glass - Rock Hill
Job Overview
Beam Auto Glass is looking for a friendly, dependable, and organized Customer Service Representative to join our growing team. If you enjoy helping customers, staying organized, and working in a fast-paced environment, we'd love to hear from you!
As a CSR, you'll be the first point of contact for our customers and play an important role in providing excellent customer service while helping keep our daily operations running smoothly.
Responsibilities
- Answer incoming phone calls and assist customers.
- Schedule windshield repair and replacement appointments.
- Verify insurance coverage and process claims.
- Prepare customer quotes and follow up on open quotes.
- Order glass and parts from vendors.
- Communicate with technicians regarding schedules and job updates.
- Keep customers informed throughout the repair process.
- Maintain accurate customer records using Google Workspace (Gmail, Google Calendar, Google Drive, and Google Sheets).
- Perform general office and administrative duties as needed.
Qualifications
- Excellent customer service and communication skills.
- Strong organizational and time management skills.
- Comfortable using computers and Google Workspace.
- Ability to multitask in a fast-paced environment.
- Dependable, detail-oriented, and professional.
- Previous customer service or office experience preferred.
- Automotive or auto glass experience is a plus but not required—we're willing to train the right candidate.
What We're Looking For
- Positive attitude and strong work ethic.
- Friendly and professional communication skills.
- Reliable and punctual.
- Team player who enjoys helping others.
- Willingness to learn and grow.
If you're looking for a career with a growing company that values teamwork, professionalism, and outstanding customer service, we'd love to hear from you.
Pay: Up to $45,000.00 per year
Benefits:
- Dental insurance
- Life insurance
- Vision insurance
Work Location: In person
