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Program Staff Specialist II - Wellness and Student Success Programs

Feather River College -
Quincy, CA

Job Details

$4,480 - $5,684 a month

Qualifications

Meeting minutes
Student supervision
Statistics
Website maintenance
Computer operation
Website management
Staff supervision
Correspondence management
Purchase orders
Email customer support
Student resource provision
Social media post writing
Assisting students with technology
Phone communication
Administration student referral
Intake
Student record keeping
Content editing
In-person customer service
Student database management
Community resource utilization for student support
Performance Reporting
Mail distribution
Mid-level
Phone call screening
Educational program budgeting
Data summary reports
High school diploma or GED
Meeting scheduling
Transcription

Full Job Description

Position Information

Job Title

Program Staff Specialist II - Wellness and Student Success Programs

Classification Title

Rank

Tenure Information

Job Description

Under general supervision of the Director of Student Success Programs and in assistance to the Mental Health and Wellness Counselor, provides a variety of complex, responsible clerical support to various program areas within student services that include program intake and screening, data entry, and maintenance of student and program files; provides information and assistance to students regarding student services programs and makes referrals for individuals seeking services; assists in the preparation and maintenance of program budgets and completing federal, state, and local reports; and performs related duties as assigned.

This job is distinguished from other jobs by its focus on clerical support for various tasks within student service program areas, assistance with program budgets and reporting, and responsibility for independent initiation and processing of various activities related to student services.

FLSA Non-Exempt

Classified – CSEA

Date Modified: March 2023

Catetorical (grant) Funded – employment contingent on continued funding

Required Qualifications

High school diploma and 1 – 2 years customer service experience in an office environment, OR Associates Degree, OR coursework in office management.

Desirable Qualifications

Community college experience is preferred
Customer service experience
Demonstrated sensitivity to and understanding of the diverse academic and socio-economic, cultural, disability, and ethnic backgrounds of community college students and staff

Essential Duties

Provides customer service in person,on the phone, and via email for various programs within student services; screens and routes calls and identifies urgency and priority of the matter; schedules appointments and meetings, provides backup clerical support for other programs in the same department.
Provides and relays information to students and others; and maintains contact with a variety of college departments and external agencies.
Identifies and sets up referrals after determining appropriate resources available.
Assists students using computers with logging in, accessing software, and operating programs; completing intake and screening paperwork and reviews completed forms for the department
Assists with program communication and outreach efforts including website updates and social media posts.
Establishes, maintains, and cross-references a variety of files related to the department, students, and prospective students.
Collects, compiles, summarizes, and analyzes program and student statistics; inputs program and service data into the database for tracking, reporting, communication, and outreach; accesses information and generates reports.
Prepares a variety of reports on program statistics, services, and activities; prepares correspondence; assists in or prepares a variety of federal, state, and local reports.
Prepares a variety of handbooks, forms, requisitions, and other materials from drafts, notes, or instructions; designs and prepares forms for various program areas; proofs and edits documents.
Drafts and monitors budgets, travel requests, purchase order requisitions, and budget transfers.
Schedules meetings, disseminate agendas and transcribes minutes for the department.
Partners in department webpage and social media content development
Opens, screens, and routes incoming mail; prepares outgoing mail.
Assists in training, assigning, and overseeing the work of student employees.

Essential Duites Specific to Program Staff Specialist II – Wellness and Student Success Center

Supports efforts of Mental Health and Wellness Counselor
Serves as a resource and support for all assigned programs such as Basic Needs, CalWorks, NextUp/Foster Youth, Veterans and Undocumented Students.
Assists and provides logistical support for events and activities, including those that may occur outside of normal working hours

Preferred Qualifications

Community college experience is preferred
Customer service experience
Demonstrated sensitivity to and understanding of the diverse academic and socio-economic, cultural, disability, and ethnic backgrounds of community college students and staff

Compliance Physical Characteristics

The physical abilities involved in the performance of essential duties with or without reasonable accommodations are:

Physical Demands Summary

Vision to assist students with academic materials, prepare and process paperwork, and read computer screens
Hearing and speech to understand and respond to questions, to provide instructions and to communicate effectively in individual and group settings
Hand and finger dexterity to operate computer keyboards and manipulate books, papers, and files

This work is performed in an office setting.

Salary Range

$4,480 - 5,684 / monthly

Opportunity Type

Permanent

Perm %

100

Perm Mo

10 Months

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