Here's a shorter, cleaner version that keeps the key information:
Dispatcher / Customer Service Representative
Rooter ProXpress is seeking a reliable, organized Dispatcher / Customer Service Representative to coordinate service calls, support technicians, and deliver excellent customer service in a fast-paced plumbing and drain-cleaning environment.
Responsibilities
- Answer incoming customer calls and schedule service appointments.
- Dispatch technicians based on availability, location, and urgency.
- Communicate appointment updates, delays, and service information to customers.
- Monitor technician schedules and maximize daily productivity.
- Maintain accurate customer and job records in ServiceTitan.
- Resolve customer concerns and escalate issues when needed.
- Support dispatch, operations, and administrative tasks.
Qualifications
- 1+ year of dispatching experience in plumbing, HVAC, electrical, construction, or a similar home-service industry.
- Customer service or call center experience.
- Strong communication, organization, and multitasking skills.
- Proficiency with computers; Service Titan experience preferred.
- Ability to work in a fast-paced office environment.
- Reliable transportation and valid driver's license.
- Availability for occasional evenings, weekends, holidays, and on-call shifts.
Preferred
- Service Titan experience.
- Plumbing or drain-cleaning industry experience.
- Bilingual (English/Spanish).
Schedule: Full-time, 8-hour shifts between Monday and Sunday. Weekend, evening, holiday, and on-call availability may be required based on business needs.
Pay: $20.00 - $25.00 per hour
Benefits:
Work Location: In person
