Job Title: Peer Support Specialist Program Supervisor
Reports To: Licensed Professional
Education Experience:
Peer Support Specialist Program Supervisor serving all members must have the following minimum qualifications:
- Meet North Carolina’s definition of a Qualified Professional per 10A-NCAC 27G.0104; and
- A bachelor’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a registered nurse (RN); and
- Two years of experience working directly with members with behavioral health conditions (if serving members with behavioral health needs) or with an I/DD or a TBI (if serving members with I/DD or TBI needs).
15 / 17
Main Function:
The primary responsibilities of the Peer Support Specialist Program Supervisor are to promote whole person, integrated care by planning, coordinating, tracking, closing of gaps in care and monitoring care to members to achieve the key goals of member’s person centered plan.
General Duties/Responsibilities:
11. Conduct at least one in-person, telehealth, or telephonic, audio-only communication contact with the beneficiary within 90 days of PSS being initiated and no less that every 90 days thereafter to monitor the beneficiary’s progress and effectiveness of the program; and to review with the beneficiary the goals of their PCP and document progress.
12. Plan work assignments, monitors, reviews, and evaluates work performance of program staff and facilitates staff meetings and conduct routine reviews of service notes for quality assurance.
16 / 17
19. Coordinate Care Transition: Coordinates follow-up services for members with recent inpatient hospitalization or Emergency Department visit within 24 hours of discharge. Coordinates after care needs for transitions in care such as release from incarceration, change in housing, or other life transitions.
21. Establish Relationships with Integrated Care / Team and Community Resources:Communicates effectively with members receiving services, providers, and other natural supports as needed. Provide education regarding services to all parties involved in the care and support of the member. Establishes collaborative relationships with integrated care team members and community resources within the assigned geographical region to improve resource linkage.
23. Other Duties as assigned including but not limited to: Review data to identify and determine appropriateness for services, which includes monitoring utilization, reporting, clinical measurement data and compliance issues. Demonstrate knowledge of and comply with all agency policies and procedures, as well as service definitions related to specific program areas. Maintain trainings as required and requested. Participates in Quality Improvement (QI) projects, to improve service delivery, costs of care, on an as needed basis. Complete all other relevant responsibilities as assigned by the supervisor. Driving and travel may be required.
17 / 17
Knowledge & Skills
- Ability to work in fast-paced environment
- Ability to maintain confidentiality
- Effectively work with all levels/division of START Wellness, Inc.
- Excellent analytical skills
- Must have proficient interpersonal skills
- Ability to make independent decisions
- Demonstrated computer skills
- Efficient with agency Electronic Health Record and/or documentation standards
- Effective oral and written communication
