Customer Success Specialist
Color Inc Pro Lab – Grandville, Mi
About Us
Color Inc Pro Lab is a professional photo lab serving photographers across the United States. We specialize in school, sports, senior, and studio photography and pride ourselves on delivering boutique-quality prints with exceptional customer service.
Our team works closely with professional photographers to help their businesses succeed—from ordering and product selection to problem-solving and workflow support.
We are looking for a Customer Success Specialist who enjoys helping people, solving problems, and building relationships with creative professionals.
Position Overview
The Customer Success Specialist plays a key role in ensuring our clients have an outstanding experience with Color Inc. This person will support photographers and studios by answering questions, assisting with orders, troubleshooting issues, and proactively following up with new clients to ensure success.
This is not just a support role — it’s an opportunity to build lasting relationships with customers and help their businesses grow.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Assist photographers with orders, product questions, and workflow support
- Help customers place, modify, or troubleshoot orders
- Follow up with new customers to ensure a smooth onboarding experience
- Proactively reach out to clients to check in and gather feedback
- Maintain detailed notes in our CRM and customer systems
- Collaborate with production and operations teams to resolve issues quickly
- Identify opportunities to introduce customers to additional products or services
- Continuously learn about our products, services, and photography industry trends
Ideal Candidate
- 2+ years of experience in customer service, customer success, or account support
- Excellent communication and relationship-building skills
- Strong problem-solving abilities and attention to detail
- Comfortable speaking with customers on the phone
- Ability to manage multiple conversations and tasks in a fast-paced environment
- Experience using CRM tools, email support systems, or chat platforms
- Photography, print lab, or creative industry experience is a big plus
What We Offer
- Supportive, team-oriented work environment
- Opportunity to work with creative professionals across the country
- Growth opportunities within a fast-growing company
- Competitive compensation based on experience
Why This Role Matters
At Color Inc, customer relationships are everything. The right person in this role will help photographers feel supported, confident, and excited to work with us.
If you enjoy helping people, solving problems, and being part of a company that cares deeply about its customers, we’d love to hear from you.
Job Type: Full-time
Pay: $13.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) 4% Match
- Employee discount
- Paid time off
- Paid training
- Volunteer time off
Shift:
Application Question(s):
- Tell us about a time you solved a difficult customer problem.
Work Location: In person
