POSITION SUMMARY:
The Patient Experience & Guest Services Concierge supports the daily operations of the Patient Experience & Guest Services Department by greeting patients and families arriving to the hospital. The Concierge works with Patient Access Services to ensure a seamless admitting process. The Concierge supports the daily patient rounding program, addresses complaints in real time and ensures that clear communication exists between staff and patients/families.
JOB DUTIES & ESSENTIAL FUNCTIONS:
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Maintain a presence in the front lobby, greeting patients, answering questions and assisting visitors with navigation.
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Continuously monitor patient census and tracking software to aid in navigation, stay up to date with visitor restrictions, etc.
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Understanding of the Emergency Department patient flow process to support Guest Services staff as needed.
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Understanding of the hospital complaint and grievance process, addressing any issues in real time and reporting up to a manager any issues that cannot be resolved immediately; knowledge and use of SBSafe Patient Safety Reporting and Patient Feedback modules.
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Supports the Patient Experience Department through inpatient and Emergency Department rounding, as needed; utilize the iRounds program to collect rounding data, as needed.
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Assist the Employee Engagement Committee in planning and coordinating patient experience and employee engagement events.
REQUIRED EXPERIENCE AND QUALIFICATIONS:
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Strong interpersonal, communication, and multitasking skills.
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Must be computer literate.
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Attention to detail and accuracy.
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Excellent organizational skills.
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Ability to work in highly stressful situations.
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Innovative and critical thinking skills.
PREFERRED EXPERIENCE AND QUALIFICATIONS:
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Minimum of two (2) years’ experience in Healthcare, Revenue Cycle, and/or Business Office.
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Minimum of two (2) years’ experience in customer service related field.
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Associate’s degree in Healthcare or Business-related field.
PHYSICAL DEMANDS:
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Standing and walking 75% of the time.
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Excellent auditory and visual acuity.
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Ability to assist in the transfer of patients in and out of wheelchairs and able to push wheelchairs, if applicable.
As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.
Special Notes: Resume/CV should be included with the online application.
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Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
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All Hospital positions may be subject to changes in pass days and shifts as necessary.
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This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
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This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established based on relevant experience.
The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Your total compensation goes beyond the number in your paycheck!
Prior to start date, the selected candidate must meet the following requirements:
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services*
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Complete electronic reference check with a minimum of three (3) professional references.
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Successfully complete a 4 panel drug screen*
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Meet Regulatory Requirements for pre-employment screenings.
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Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
- The hiring department will be responsible for any fee incurred for examination.
Company Overview:
Stony Brook Southampton Hospital as part of Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).
StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.
Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.
Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
