The Miriam P. Brenner Children’s Museum (MBCM) has been a cornerstone of learning and play in the community for over 25 years. We engage children and families in interactive experiences that foster growth, creativity, and exploration. As a Lead Visitor Services Associate, you will play a key role in ensuring our visitors have a seamless, enjoyable visit while supporting the operations of our Museum.
The Shift Leader is a supervisory position within the Visitor Services team, managing the daily operations of the Museum floor. This role ensures that the Museum remains safe, organized, and welcoming while supporting Visitor Services Associates in delivering exceptional visitor experiences. This role is ideal for individuals who thrive in a lively, multi-sensory environment while excelling in team leadership.
Reports to: Visitor Services Manager
Position Status: Non-Exempt, Part-time
Hours and Schedule: 20-25 hours per week, weekends, occasional evenings
Starting Pay Rate: $14 per hour
Primary Responsibilities
Rotating Roles: Shift Leaders rotate between Associate and supervisory shifts throughout the week, with shift responsibilities defined by the roles outlined below.
Lead Visitor Services Associate Duties
· Check for field trips, birthday parties, special groups, activities, meetings, and room rentals scheduled for the day and be sure all staff and volunteers on the exhibit floor are aware of the day’s events
· Supervise staff and volunteers while working on the exhibit floor, ensuring that they have assignments and are following Museum practices
· Communicate with the Facilities Manager and Visitor Services Manager on any facility needs
· Oversee a schedule of exhibit and prop cleaning
· Keep documentation on all injured visitors
· Assist in guest escalations using MBCM’s de-escalation framework
· Observe and coach associates in job duties and expectations
· Assist in training incoming associates alongside the Visitor Services Manager
· Ensure Museum’s exhibit and facility cleanliness standards are met in all Museum areas, including restrooms, party rooms, play plaza, patio, and parking lot
· Keep the facility rental room and supplies organized
· Assist Admissions during high traffic times and during breaks and lunches
· Assist with the set-up and clean-up of special events or meetings
· Responsible for staying up to date on the latest news, closing, special hours, events, programs, policies, meeting and general happenings at the Museum
Visitor Services Associate Duties
Welcome Host/Party Host
· Greeting and welcoming all visitors with kindness and respect
· Process cash, credit, and check payments
· Answer the phone in a courteous and efficient manner
· Manage long lines with grace
· Possess strong time management skills
· Communicate clearly with other staff to optimize visitors’ experiences and implement safety procedures
· Provide excellent customer service from the initial greeting of party family and visitors and throughout their party experience
· Prepare, set rooms as needed for parties, programs, lunches, meetings
· Answer questions accurately and with enthusiasm
Exhibit Host
· Create connections with visitors through play
· Lead hands-on activities that are fun, engaging, and spark curiosity
· Prop, re-prop, and re-prop again in the exhibits
· Speak in front of large groups of children and adults
· Maintain cleaning and sanitizing procedures in exhibits, restrooms, snack areas, party rooms, other areas
· Prepare props and/or materials for exhibits, activities, programs, and events as well as support educators during scheduled programs and events
· Assist with crowd control during busy operational hours, such as weekends, holidays, and special events.
· Help all visitors by answering general questions concerning museum offerings, exhibits, and scheduled programs and activities
Program Educator
· Teach indoor and outdoor field trip programs to large school groups
· Assist in hands-on classes and class series for all ages
· Lead groups of children in lessons under the guidance of a program instructor
· Initiate positive play in Museum exhibits
· Conduct lessons, activities, and structured play experiences for visitors of all ages
· Maintain our classroom and exhibit spaces for tidiness and program preparation
Physical Requirements and Work Environment:
With more than 30,000 sq ft of interactive exhibits, this work requires lots of movement including working in an indoor/outdoor public facility, standing, stooping, dexterity of hands, standing or walking for longer periods of time, regularly lifting up to 25lbs, and working with cleaning products. Noise and activity levels vary at the Museum. Typical days include crowds, noise, and multi-tasking.
Minimum Qualifications
· Highschool diploma or equivalent
· Experience using a point-of-sale system
· Excellent communication and interpersonal skills
· Flexible problem-solving skills in a busy, multisensory environment
· Interest in working in an inclusive, community-focused environment
· Able to commit to at least 20 hours of scheduled shifts per week including weekend hours
· Public speaking
Preferred Qualifications
· Supervisory, training, or management experience
· Experience using a database or client management system
· Certified in First Aid (preferred) and willing to provide care and direction in emergency situations
· Experience in museums, cultural institutions, childcare, hospitality, or performing arts
· Work experience or academic knowledge of early childhood development and developmentally appropriate practices
· Conversational fluency in more than 1 language.
Final candidates will be asked to give written permission for the Museum to conduct a criminal background check.
The Miriam P. Brenner Children’s Museum provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, including pregnancy, national origin, age (for those 40 years of age or over), physical or mental disability, or veteran status, or special disabled veteran, if otherwise qualified, in accordance with applicable federal laws
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Work Location: In person
