Zadok Jewelers, one of the largest family-owned and operated jewelry stores in Texas is looking for full-time Luxury Customer Service associates to join our amazing and growing team.
Job Summary:
The Luxury Customer Service Associates are responsible for maintaining and enhancing our brand reputation through exceptional customer service. This role involves answering customer questions, resolving issues, intaking repairs, processing sales/check-out procedures, and collaborating with various team members.
Primary Duties:
● Answer customer questions and resolve issues.
● Intake repairs and process special order, sales, and check-out procedures.
● Provide direction to customers and assist in their needs.
● Effectively collaborate with the rest of the team, Store Leadership, the Service Repair Coordinator, Bench Jewelers, and Watchmakers.
Responsibilities include but not limited to:
● Investigate customer service issues as needed.
● Support with answering and directing store calls as needed.
● Participate in ongoing training programs.
Qualifications and Skills:
● Ability to work across multiple software, web platforms, and apps.
● Remain calm in escalated customer interactions.
● Strong interpersonal and team-building skills.
● Excellent problem-solving and analytical skills.
● Effective communication with customers and colleagues.
● Excellent verbal and written communication skills.
● Extreme attention to detail.
● Experience in luxury brands or luxury settings is a plus.
Competencies:
● Strong administrative and customer service skills.
● Effective multitasking.
● Persuasive speaking, empathy, adaptability, and positive language skills.
● Attentiveness and time management.
● Show willingness to learn, adapt, and develop new skills.
● Knowledgeable and able to admit when you don’t have the answer, and able to seek assistance when needed.
● Work well under pressure and receive feedback constructively.
Work Hours:
● Full-time.
● Rotating days during the week and Saturdays.
● Non-traditional hours for special events and holiday seasons as necessary.
Education and Experience Requirements:
● High school diploma or equivalent; college degree preferred.
● Customer service experience is required.
Computer Skills:
● High proficiency in computer and web literacy is required.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Match
- Discount
- Others
The luxury customer service associate treats every customer like royalty during the shopping experience. Every interaction with a customer should show the pride, artistry, and attention to detail.
Luxury customers expect a certain level of service and premium quality, so having the ability to understand the customer and effectively meet their needs is a must. This skill requires the ability to be diplomatic, knowledgeable, and approachable.
Zadok Jewelers is an Equal Opportunity Employer. Zadok respects diversity and will not tolerate discrimination of any kind.
Background Check and Drug Screening Required.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
