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Patient Access Manager (All Management)-3

Ancestor Health
Dover, DE

Job Details

Full-time
$111,000 a year

Qualifications

In-person patient registration
Staff supervision
Overseeing health insurance pre-certification
Team supervision
Bachelor's degree
Leading team collaboration initiatives
General management

Full Job Description

Dover, Delaware 19901 Posted April 9th, 2026

$ 111000

per Year

Job Type: Full Time

Job Category: Management

Job Description

Job Title: Patient Access Manager (All Management)

Job Summary

We are seeking an experienced Patient Access Manager to lead and manage all patient access operations including registration, scheduling, insurance verification, prior authorizations, financial counseling, and front-end revenue cycle processes. The ideal candidate will ensure excellent patient experience, operational efficiency, regulatory compliance, and accurate data collection to support clean claims and timely reimbursement.

Key Responsibilities

Manage daily operations for Patient Access / Front Desk / Registration / Scheduling teams

Oversee insurance verification, eligibility checks, authorizations, and referrals

Ensure accurate patient demographics, documentation, and data integrity

Monitor and improve patient flow, wait times, and service quality

Train, coach, and supervise staff (team leads, registrars, schedulers)

Ensure compliance with HIPAA, EMTALA, and facility policies

Partner with Revenue Cycle, Billing, and Clinical departments to reduce denials

Handle escalations, patient complaints, and service recovery

Track KPIs such as registration accuracy, authorization turnaround time, denial rates

Develop SOPs, workflows, and continuous process improvements

Support audits and reporting requirements

Manage staffing schedules, productivity, and performance evaluations

Required Qualifications

Bachelor’s degree (Healthcare Administration, Business, or related preferred)

5+ years of experience in Patient Access / Registration / Revenue Cycle

2+ years in a supervisory/management role

Strong knowledge of insurance plans, authorizations, and patient financial processes

Excellent leadership, communication, and problem-solving skills

Preferred Qualifications

Experience in hospital, outpatient, or multi-site healthcare environments

Knowledge of EMR systems (Epic, Cerner, Meditech, etc.)

Lean / Six Sigma process improvement experience

Bilingual is a plus

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Required Skills

REGULATORY MANAGER

Job Title: Patient Access Manager (All Management)

Job Summary

Key Responsibilities

Required Qualifications

Preferred Qualifications

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