You must live in Montana to qualify for this position.
This position can be remote. You must reside in Montana.
Position Summary:
The Customer Service Representative is responsible for providing effective customer service to patients, internal departments, other medical facilities and resolve customer complaints/concerns. This position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
Minimum Qualifications:
Required
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Six (6) months of experience serving a large number of customers in a fast-paced environment
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Six (6) months of experience using a computer and typing with proficiency and accuracy
Preferred
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High School Diploma or Equivalent
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Prior work experience with medical and billing terminology
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Prior work experience in healthcare
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
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Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities. Learn to manage between 65-80 inbound and outbound calls per day.
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Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages.
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Screen and rout patient calls to other departments efficiently.
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Respond to patient questions and needs by utilizing Epic efficiently.
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Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient.
Knowledge, Skills and Abilities
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Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
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Exercises tact, discretion, sensitivity, and maintains confidentiality
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Performs essential job functions successfully in a busy and stressful environment
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Learns current and new computer applications and office equipment utilized at Bozeman Health
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Strong interpersonal, verbal, and written communication skills
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Analyzes, organizes, and prioritizes work while meeting multiple deadlines
Schedule Requirements
- This role requires regular and sustained attendance.
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The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
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On-call work may be required to respond promptly to organizational, patient, or employee needs.
Physical Requirements
- Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.
77211370 Patient Financial Services
