Position Summary:
The Patient Access Representative serves as the first point of contact for patients and visitors, delivering a high level of customer service while supporting front-end clinic operations. This role is responsible for managing patient intake, scheduling, registration, insurance verification, and ensuring an efficient and welcoming patient experience.
Key Responsibilities:
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Greet and assist patients, visitors, and providers in a professional and patient-centered manner
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Manage patient registration, check-in/check-out, and demographic updates
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Schedule, confirm, and reschedule appointments across multiple providers and locations as needed
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Verify insurance eligibility, obtain authorizations when applicable, and collect required documentation
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Maintain accurate patient records and documentation within the EMR system
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Answer and triage high-volume inbound calls while providing timely resolution and follow-up
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Support front-office workflow, including managing emails, task queues, and patient inquiries
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Educate patients on forms, appointment expectations, and office procedures
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Coordinate with clinical and administrative teams to support seamless patient flow
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Ensure compliance with HIPAA and organizational policies
Qualifications:
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1+ years of experience in patient access, medical reception, customer service, hospitality, or administrative support preferred
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Experience with EMR/EHR systems preferred (EPIC experience a plus)
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Strong communication, multitasking, and problem-solving skills
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Ability to work in a fast-paced, high-touch patient environment
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Proficiency with scheduling systems, insurance verification, and Microsoft Office
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Available 9-6 pm EST Monday-Friday
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
