- The Ramada by Wyndham St. George hotel is hiring for a part-time Front Desk Agent / Guest Ambassador. Must be available to work a varied shift, Up to 32 hours, each week.
- MUST BE AVAILABLE - SATURDAY AND SUNDAY MORNING
- NIGHT AUDIT - MONDAY AND TUESDAY
- Saturday and Sunday - 7am -3pm
- Monday and Tuesday - 11pm-7am
Position Pays: $14.00/hr
An extraordinary guest experience is our #1 goal, which requires team members who are reliable, dependable, and can work independently. We seek individuals who follow instructions and think creatively and proactively. If you meet the following qualifications, we invite you to apply.
Primary Responsibilities
- Manage reservation requests via phone, fax, e-mail, and transient Walk-Ins
- Register guests and accommodate special requests
- Handle cash and credit card deposits and payments
- Use suggestive selling skills to upsell rooms and services
- Coordinate with other departments to prepare rooms, address maintenance issues, and fulfill guest requests
- Maintain front desk, lobby, office, meeting space, and public areas to ensure they are clean, tidy, and inviting
- Assist guests with check-in and check-out procedures
- Facilitate group arrivals and departures, meeting space rentals, and special events
- Demonstrate concierge-like knowledge of St. George and the surrounding area
- Be aware of local events, attractions, and activities
Minimum Qualifications
- Must speak, read, write in, and understand the primary language used in the workplace and used by guests who visit the hotel. At our hotel, English is the primary language.
- High school graduate or equivalent.
- Basic math skills (add, subtract, multiply, divide).
- Working knowledge of desktop computers running Windows and Internet Explorer/Edge, Microsoft Office (Word, Excel), WiFi technology, landline phone, office equipment/technology (print, scan, copy, fax, e-mail).
- Experience in a related industry is preferred.
Ideal Qualifications (but not requirements)
- Foreign language proficiency (Spanish, German, Chinese, or Japanese)
- Associate degree in hospitality, business, or a related field
- Working knowledge of multi-line office phone systems
- Detailed functional knowledge of Microsoft Office (Word, Excel, Outlook)
- Experience with TripAdvisor, Yelp, and Google Reviews
Physical demands of the position: Writing, prolonged standing (up to 8 hours), sitting , walking, repetitive motions, speaking, hearing ability, lifting and carrying up to 50 lbs.
To apply: Please complete the Indeed application and skills assessment test for consideration.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 32.0 per week
Benefits:
- Employee discount
- Professional development assistance
Ability to commute/relocate:
- Saint George, UT 84790: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you available to work varied shifts 16 hours, every week including holidays? (Required to be considered for the position.)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 5 years (Required)
Language:
Work Location: In person
