Schedule: Days: M-F
Job Location Type: Remote
Your experience matters
At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®.
More about our team
A Patient Financial Services Representative is responsible for completing insurance claims for patient services, follow-up on the claims to ensure payment is made promptly and accurately. Ensure Medicare rejections from IVANS are worked daily and rekeyed via DDE system. Maintains knowledge of CMS billing rules and regulations. Responsible for complex billing issues. Manage Medicare Bad Debt Log. Manage Patient Financial Services Denial Log. Responsible for primary Medicare First Level Appeal Submission after approval from PFSD.
How you’ll contribute
A Patient Financial Services Representative who excels in this role:
Ensures the collection of funds for all hospital billable services so that goals are met in Bad Debts, AR Days and Cash collections
Supports the Director of Patient Accounting to maximize the income earned through cash management
Maintains accuracy in claims processing paper and electronic claims
Maintains follow-up on accounts to ensure claims are paid promptly and correctly
Explains patient inquiries regarding hospital charges, insurance payments or insurance coverage
Develops a relationship with third party payers, and venders to ensure cash flow is maximized
Inquires and seeks explanations for all denials and/or rejections
Adheres to standards set forth by Health Insurance Portability and Accountability Act (HIPAA) of 1996
Ensures Medicare rejections from IVANS are worked daily and rekeyed via DDE system
Maintains knowledge of CMS billing rules and regulations
Be responsible for complex billing issues
Managed Medicare Bad Debt Log for Monthly submission: Reviews Medicaid remits daily for Medicare qualifying accounts and PFSD will give agency returns for account review of accounts > 120 for logging
Manages Patient Financial Services Denial Log
Be responsible for primary Medicare First Level Appeal Submission after approval from PFSD
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.
What we’re looking for
High School diploma or equivalent required, Associate’s degree or higher preferred
Minimum of 4 years in Insurance Billing/Follow up required
Coding experience preferred
EEOC Statement
“Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
You must be authorized to work in the United States without employer sponsorship.
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
