Premium Window & Door Specialist
REPORTS TO: Premium Window & Door Manager
POSITION OVERVIEW:
The Premium Window & Door Specialist is responsible for delivering the Talbert Difference in the sales, service, and marketing of premium window and exterior door product lines sold by Talbert. The position will work with the department Manager and Coordinator to profitability grow Talbert’s Premium Window & Door business.
KEY RESPONSIBILITIES:
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Work with contractors, homeowners, architects, and Talbert sales reps to determine specific window and exterior door needs
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Explain the features and benefits of premium window and door options
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Prepare take-offs based on architectural drawings
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Train the Premium Window & Door Coordinator on Talbert processes/systems and vendor software programs
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Working with Premium Window & Door Coordinator, ensure accurate and timely quotes and orders
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Measure openings before placing orders if necessary
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Ensure that customers sign-off on special orders before issuing vendor POs
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Review quotes, orders, POs, vendor confirmations, and all process documents that require accuracy
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Communicate with customers and team members to verify expectations are clear and aligned
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Work with installers and manufacturers to ensure that windows and doors are installed per manufacturer requirements
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Ensure warranty and service requests are handled promptly
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Consult with Talbert Installed Sales to facilitate installs
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Maintain a current and extensive knowledge base of product offerings
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Keep literature and displays in showrooms current with the most up-to-date products and information
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Help develop and manage promotional and marketing pieces
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Participate in training seminars and required meetings
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Monitor open orders, specials waiting for stock, backorders, pending credits, supplier returns, quotes, scheduled deliveries, and all outstanding work to ensure timely resolutions and customer service
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Answer sales and internal calls with a positive attitude and a willingness to assist
OTHER KEY FACTORS:
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Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust
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Must be organized and detail-oriented with a strong will to meet deadlines and company goals
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Maintain proficiency with internal company systems/software and vendor programs
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Must possess excellent interpersonal skills yet be able to work alone
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Timely completion of special projects
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Adhere to all company policies and procedures
