Overview:
The Print & Production Associate plays a critical role in executing on-site customer solutions, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.
Primary Responsibilities:
- Operate office and production equipment (e.g., printers, scanners, copiers, plotters, inserters, cutters, slicers, creasers, fax machines) to ensure optimal performance.
- Support document preparation, printing, and finishing (e.g., stapling, binding, folding, laminating).
- Maintain accurate logs and documentation for billing, meter reads, job ticketing and production jobs.
- Ensure compliance with Service Level Agreements (SLAs) and promptly escalate B/F and end user issues.
- Monitor Office, Production, Wide Format supply inventory and perform replenishment as needed.
- Deliver excellent customer service and act as a key daily contact for client interactions.
- Use MS Office tools and internal client systems to complete administrative and reporting tasks.
Skills and Qualifications:
- Strong interpersonal, email, messaging and communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Functional knowledge of MS Office (Word, Excel, Outlook), Xerox tools.
- High attention to detail and organization and reporting volume data trends.
- Ability to work independently and problem-solve all system operational issues.
- Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).
Education and Experience:
- High School Diploma or equivalent required.
- 5+ year of experience in customer service or operations support preferred.
- Training on Xerox systems, tools and equipment will be provided.
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