PROGRAM: Intake Department
POSITION TITLE: Intake Specialist/Case Management
REPORTS TO: Intake Coordinator
JOB TYPE: Full-Time
The Intake Specialist utilizes outstanding customer service, crisis intervention and clinical skills to stabilize a crisis to avoid more restrictive level of treatment. The Intake Specialist will diagnose and connect clients to appropriate services and ensure linkage (i.e. warm hand-off) to appropriate services both internally and externally.
RESPONSIBILITIES:
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Conducts crisis and intake interviews with new or re-admitted clients to gather necessary administrative information.
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Assists clients in completing registration paperwork.
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Completes brief intake assessment (including psychiatric, psychological history, medical and substance abuse history).
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Addresses psychiatric, medical and substance abuse crises through referral to Crisis Intervention Specialist and Medical Services Staff.
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Provide DSM-5 diagnoses and generates all recommendations.
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Case management and client record keeping; assures that documentation supports billed charges and necessity for each service.
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Enters administrative, assessment, and billing information into computerized database.
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Ensures failed activities are resolved daily.
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Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of administrative functions.
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Assist clients and staff with questions regarding recommendations.
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Assist clients with obtaining insurance.
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Keeps current with trends and developments related to essential job competencies.
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Attend Mandatory Agency Meetings and Trainings when not in conflict with other full-time duties.
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This job description reflects the assignment of some essential functions of the job; however, nothing restricts management’s right to assign or re-assign duties and responsibilities to the job at any time.
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Computer competence using Microsoft Suite and various office equipment.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
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Master’s Degree in field of Social Work, Counseling, Marriage and Family therapy, Clinical Psychology, or a related field.
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A minimum of 1-3 years of experience in the behavioral health field.
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CPI Training preferred.
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Demonstrated knowledge of IL Administrative Rules 132, 140, and 2060.
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High degree of professionalism in dealing with diverse groups of people, including clients, staff, and others.
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Demonstrated ability to work collaboratively with other departments within TLOC.
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Ability to make appropriate, informed decisions.
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Ability to multi-task, complete a high volume of tasks and projects with little or no guidance.
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Well-developed organizational and time management skills.
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Effective verbal and written communication skills.
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Professional discretion and adherence to confidentiality.
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Must be culturally competent, empathetic, and able to interact and develop rapport with a diversified population.
