Company Name: Bee Right There Heating & Air
Position: Customer Service Representative
Pay Range: Earn up to $47k+ with Spiffs!
Compensation Breakdown:
- Hourly Rate: $20 - $23, Depending on Experience
- Annual Range: $41,600 - $47,840
- Performance Bonuses: Earn Spiffs on Memberships sold
Location: Atascadero, CA
Schedule:
- Full-Time/In Office
- Monday - Friday; 8hr shift
- Overtime During Peak Seasons
Benefits:
- 100% Company Paid health insurance for employee
- Paid time off
- 100% Company Paid Dental insurance for employee
- 401K with Company Match
- 100% Company paid Vision insurance for employee
- Referral program
- Employee discount
- Health Savings Account
- Relocation Assistance
- Professional Development Assistance
- Steady year round work
- Work-life balance
- Supportive Team Environment
Requirements:
- High school diploma or GED required; Associate degree a plus.
- A genuine track record of strong customer service — you know how to make someone feel heard.
- Confident, professional communication, written and verbal.
- Comfortable with phone systems and a solid, accurate typist.
- Highly organized with real follow-through — things don't fall through the cracks on your watch.
- A self-starter who's flexible with hours and thrives in a fast-paced, goal-driven environment.
- Competitive, but a team player first — you want to win, and you want the team to win.
- Working knowledge of Microsoft Excel, Word, and Outlook/email.
- Bilingual (English/Spanish) a plus, not required.Work Environment
- Frequent speaking and listening via headset, extended periods seated at a computer.
- Occasional light lifting (15–20 lbs) and use of stairs.
- Fast-paced, service-center environment with active phone and floor activity.
- May require more than 40 hours in a work week during peak season.
- Business casual dress code.
Position Summary:
Join Bee Right There Heating & Air as a Customer Service Representative and earn up to $47K+ with membership spiffs while serving as the friendly, professional voice customers count on. You'll turn incoming calls into booked appointments, coordinate schedules, solve customer concerns, and help keep the entire service team moving efficiently.
The ideal candidate is organized, dependable, positive, and detail-oriented, with the ability to make customers feel genuinely heard while staying focused when things get busy. If you're someone who follows through, looks for solutions, takes ownership, and wants the whole team to succeed, this is an opportunity to grow with a company that invests in its people.
Core Responsibilities:
- Answer every incoming call by the third ring with our approved greeting — you're the client's first impression of Bee Right There, and first impressions stick.
- Convert calls into booked service appointments, delivering our scripts with a natural, personable cadence — not robotic, not scripted-sounding.
- Own the schedule: dispatch and coordinate service and maintenance calls for maximum efficiency without ever compromising client satisfaction.
- Proactively notify clients if a technician is running behind, and reschedule to the client's satisfaction — no one likes surprises.
- Keep Club Membership clients engaged with regular outreach, booking maintenance visits to fill any gaps in the daily repair-call schedule.
- Debrief technicians after every call and confirm payment was collected.
- Resolve customer concerns quickly and favorably, following our playbook for complaint resolution.
- Maintain accurate, up-to-date records in the customer database.
- Participate in ongoing training to sharpen your booking rate and outbound calling skills.
- Uphold our Code of Ethics and Team Rules in every interaction, on the phone and off.
Pay: Up to $47,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
