Position Summary
The Operations Surveillance Technician is responsible for monitoring daily field operations through the Samsara system from the control room. This role focuses on ensuring DOT compliance, monitoring employee driving behavior and working hours, and supporting safe and efficient field operations. The technician will actively review system alerts, track vehicle activity, and communicate with field personnel and management to ensure employees depart, arrive, and return safely and on schedule.
Key Responsibilities
-
Monitor the Samsara platform in real time from the control room.
- Ensure compliance with DOT regulations, including Hours of Service (HOS) and driving time requirements.
- Review and investigate Samsara alerts related to unsafe driving behaviors, including:
- Speeding
- Harsh braking
- Rapid acceleration
- Distracted driving
- Seatbelt violations
- Fatigue-related events
- Track field personnel movements to ensure crews leave the shop in a timely manner and arrive at job locations safely and on schedule.
- Monitor return times to ensure employees safely return to the shop after completing field operations.
- Communicate with supervisors and field personnel regarding delays, safety concerns, or compliance issues.
- Maintain accurate records of incidents, alerts, and compliance observations.
- Assist management with reporting and operational performance tracking.
- Escalate serious safety or compliance concerns to management immediately.
- Support continuous improvement initiatives related to fleet safety, operational efficiency, and compliance.
Qualifications
-
High school diploma or equivalent required.
- Previous experience in operations monitoring, dispatch, fleet management, logistics, or surveillance preferred.
- Familiarity with DOT regulations and Hours of Service requirements preferred.
- Experience using Samsara or similar fleet management/GPS tracking systems is a plus.
- Strong attention to detail and ability to monitor multiple activities simultaneously.
- Good communication and problem-solving skills.
- Ability to work in a fast-paced operations environment.
- Basic computer skills, including Microsoft Office and reporting systems.
Skills & Competencies
-
Strong situational awareness
- Excellent organizational skills
- Ability to analyze alerts and identify operational risks
- Professional communication with field personnel and leadership
- Commitment to safety and compliance
- Ability to remain focused during extended monitoring periods
Work Environment
-
Primarily office/control room environment.
- May require rotating shifts, weekends, or after-hours monitoring depending on operational needs.
Reporting Structure
-
Reports directly to Operations Management.
Qualifications:
Required:
- High school diploma or equivalent required.
- Previous experience in operations monitoring, dispatch, fleet management, logistics, or surveillance preferred.
- Familiarity with DOT regulations and Hours of Service requirements preferred.
- Experience using Samsara or similar fleet management/GPS tracking systems is a plus.
- Strong attention to detail and ability to monitor multiple activities simultaneously.
- Good communication and problem-solving skills.
- Ability to work in a fast-paced operations environment.
- Basic computer skills, including Microsoft Office and reporting systems.
Preferred:
-
Familiarity with DOT regulations and Hours of Service requirements preferred.
Competencies:
Strong situational awareness
- Excellent organizational skills
- Ability to analyze alerts and identify operational risks
- Professional communication with field personnel and leadership
- Commitment to safety and compliance
- Ability to remain focused during extended monitoring periods
Work Environment
-
Primarily office/control room environment.
- May require rotating shifts, weekends, or after-hours monitoring depending on operational needs.
Reporting Structure
-
Reports directly to Operations Management.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, talk and/or hear. The employee is frequently required to sit. The employee occasionally lift and/or move objects/equipment up to 35 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
