GREAT MONEY & MORE FUN
CHANGE YOUR PRODUCT, CHANGE YOUR LIFE
We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year's vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.
Pay Range: $85,000 to $95,000
Key Result Areas:
- CSI and Customer Retention and Experience
- Service Technician Production and Profitability
- Service Drive Efficiency and Follow-up
- Employee Satisfaction and Retention
Major Duties and Responsibilities:
- Ensure smooth and profitable operation of service department.
- Be able to effectively manage both people and processes.
- Managing the front-end Service Advisor staff.
- Manage proactive follow up with current and previous customers.
- Oversee proper dispatching of work to service technicians.
- Monitor, interpret and evaluate reporting for technician productivity.
- Provide oversight to Service Advisors on their performance in key metrics.
- Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
- Lead continuous improvement efforts that support annual goals for service and cost control.
- Maintain a high degree of customer satisfaction with the ability to handle customer complaints.
Qualifications and Job Requirements:
- 5+ years of experience as a Service Manager in high-volume shop.
- Possess sound judgment and decision-making abilities.
Benefits:
- Aggressive Pay Plans.
- Comprehensive Paid Training.
- Employee Discounts.
- 401K with Company Match.
- Medical, Dental and Vision Insurance.
- Voluntary Term Life, Short and Long-Term Disability.
- Accident, Critical Illness and Cancer Insurance.
- Flexible Spending Account access.
- Legal Shield and Identity Theft Shield.
- Competitive Vacation Time.
Paul Veracka’s current family of Harley-Davidson dealerships include 9 of the top 25 volume Harley-Davidson dealerships (600+ total dealerships) in the country.
- Manchester Harley-Davidson (Manchester, NH) - #1 in New England
- High Octane Harley-Davidson (Billerica, MA) - #1 in MassachusettsRockstar Harley-Davidson (Fort Myers, FL) - #1 in SW Florida
- Motown Harley-Davidson (Taylor, MI) - #1 in Michigan
- Alligator Alley Harley-Davidson (Sunrise, FL) - #1 Southeast Florida
- Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 SE Florida
- Old Glory Harley-Davidson (Laurel, MD) -#1 in Maryland
- Stars and Stripes Harley-Davidson (Langhorne, PA) - #1 in Pennsylvania
- MotorCity Harley-Davidson (Farmington Hills, MI) - #2 in Michigan
- Patriot Harley-Davidson (Fairfax, VA) - Newest and Fastest Growing
If you wish to be part of the BEST, please submit your resume today!
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
