Social Media Administrator
Location: Pearl District
Hours: Monday–Friday, 8:30 a.m.–5:00 p.m.
Status: Non-Exempt (Hourly)
Reports to: Chief Marketing Officer
Position Overview
The Social Media Administrator plays a key role in delivering an exceptional service experience to our brokers and staff. This position combines hands-on marketing execution with high-touch customer support, with a strong emphasis on social media coordination and modern marketing technology.
Success in this role depends on a service-first mindset. The ideal candidate takes pride in being responsive, dependable, and easy to work with, and understands that outstanding customer service is just as important as strong technical and creative skills.
Key Responsibilities:
Real Estate Advisor & Office Support (Customer Service Is Key)
- Serve as a primary marketing point of contact for Lake Oswego advisors, delivering prompt, professional, and friendly support.
- Proactively maintain a highly organzied office atmosphere.
- Approach every interaction with a high level of care, patience, and attention to detail.
- Anticipate advisor needs when possible and proactively offer solutions.
- Provide administrative support to the Lake Oswego office while maintaining a welcoming, organized, and service-oriented environment.
Social Media Coordination
- Coordinate company and agent social media efforts using advanced social media management platforms. Onboard advisors with new related technology.
- Schedule, publish, and monitor content across multiple social channels with accuracy and consistency.
- Collaborate closely with the Social Media & PR Strategist and Chief Marketing Officer to ensure brand standards are met.
- Identify featured listings, company initiatives, and agent highlights for social promotion.
- Create and customize social media graphics using approved templates and design tools.
- Track engagement, performance, and trends, and share clear insights with the marketing team.
- Support agents with social media best practices, posting strategies, and platform functionality in a clear, patient, and approachable manner.
- Develop digial content for email campaigns including monthly newsletters and content for the eight regions we serve in Oregon & SW WA.
Marketing Production & Digital Tools (secondary)
- Produce both templated and custom marketing materials, including:
- Property brochures
- Flyers and postcards
- Email newsletters
- Digital and social media graphics
- Support listing launch marketing services as assigned, ensuring accuracy and timely delivery.
- Demonstrate the value and functionality of company-provided marketing and technology tools.
- Provide training and ongoing support through one-on-one sessions, small groups, virtual meetings, and phone support, always prioritizing clarity and ease of use for the broker.
Data, Reporting & Projects
- Track broker activity and insights using internal programs with accuracy and consistency.
- Support the Chief Marketing Officer with special projects as needed.
Office & Team Support
- Assist with preparation for sales meetings, office events, and special projects.
- Maintain flyer displays with current and accurate property materials.
- Handle basic office duties such as greeting clients, answering phones, ordering supplies, and light organization, always with a professional and welcoming presence.
- Travel to other offices or company events as assigned.
- Provide coverage for other offices when needed.
Communication & Collaboration
- Maintain regular daily and weekly check-ins with leadership.
- Communicate clearly and proactively about workloads, deadlines, issues, and opportunities.
- Work collaboratively across regions and departments with a solution-oriented attitude.
What We’re Looking For
- A strong customer service mindset with a genuine desire to help others succeed
- Proven ability to manage multiple requests while maintaining a positive, professional demeanor
- Strong interest in social media, digital marketing, and modern marketing technology
- Comfort working with scheduling, analytics, and content management tools
- Highly organized, dependable, and detail-oriented
- Clear communicator who builds trust through follow-through and consistency
- Able to balance creative work with administrative and service-based responsibilities
Job Type: Full-time
Pay: $24.50 - $26.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Social Media Marketing: 2 years (Required)
Ability to Commute:
- Portland, OR 97209 (Required)
Work Location: In person
