Island Table Bakery Restaurant we are seeking a dynamic and dedicated Customer Service Representative to join our vibrant team! In this role, you will be the friendly face and voice of our organization, providing exceptional support to our clients and ensuring their needs are met with enthusiasm and professionalism. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your communication skills, enhance your organizational abilities, and make a meaningful impact every day.
Responsibilities
- Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person.
- Manage front desk operations, including greeting visitors, directing calls, and handling incoming mail.
- Maintain accurate records through data entry, filing, and updating client information using spreadsheets and productivity software.
- Assist with office management tasks such as calendar management, appointment scheduling, and document proofreading.
- Support client communication efforts by providing product information, troubleshooting issues, and offering timely solutions.
- Utilize technical proficiency in Microsoft Office applications like Word and Excel to prepare reports and correspondence.
- Collaborate with team members to streamline office procedures and improve overall productivity.
Skills
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with data entry tools.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Effective phone communication skills complemented by proper phone etiquette and active listening abilities.
- Bilingual capabilities are highly desirable to serve diverse client needs effectively.
- Previous office experience or administrative experience is preferred to ensure smooth daily operations.
- Knowledge of QuickBooks or similar accounting software is a plus for handling billing or invoicing tasks.
- Demonstrated ability to manage time effectively while maintaining attention to detail in clerical tasks such as proofreading and filing.
Join us in creating a positive experience for every customer while advancing your career in a supportive, energetic environment!
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
