Overview
Join our dynamic team as an IT and Coding Associate, where you'll play a vital role in maintaining and enhancing our technology infrastructure. This paid position offers an exciting opportunity to develop your skills in technical support, computer management, and coding while supporting a fast-paced, innovative environment. You'll be at the forefront of troubleshooting, maintaining hardware and software systems, and ensuring seamless IT operations across various platforms. If you're passionate about technology, eager to learn, and ready to make an impact, this role is perfect for you!
* Please note that this is a VOLUNTEER position, so there is no pay involved at this time. We are a very new non-profit, and still getting our bearings. Thanks for your understanding! *
Responsibilities
- Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly.
- Manage computer systems including desktops, laptops, and servers running Windows, macOS, and Linux operating systems.
- Assist with computer management tasks such as software installations, updates, and configurations using tools like ServiceNow and Jira.
- Maintain and troubleshoot computer networking components including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches to ensure optimal connectivity.
- Support IT infrastructure by monitoring system performance, managing backups via BMC Remedy, and assisting with hardware repairs or replacements.
- Help users navigate operating systems and applications like Microsoft Office suite efficiently while providing exceptional customer service.
- Document issues and resolutions accurately in help desk systems to facilitate ongoing support efforts.
Experience
- Previous experience in IT support or help desk roles is preferred but not required; a strong desire to learn is essential.
- Familiarity with computer hardware components such as motherboards, hard drives, RAM, and peripherals.
- Knowledge of operating systems including Windows, macOS, and Linux environments.
- Hands-on experience with network setup, troubleshooting LAN/WAN issues, VPN configurations, and firewall management.
- Proficiency with IT service management tools like ServiceNow or Jira for ticketing and workflow management.
- Excellent communication skills to effectively assist users at all levels while maintaining a positive attitude.
- Ability to work independently or as part of a team in a fast-paced setting while managing multiple priorities. This position offers a fantastic platform for aspiring IT professionals eager to build a solid foundation in technical support and coding practices within a vibrant organization committed to innovation and growth!
Pay: From $1.00 per hour
Experience:
- Technology management: 1 year (Preferred)
Location:
- Fort Worth, TX (Preferred)
Work Location: Remote
