JOB TITLE: Dispensary Manager
AUTHORITY & SUPERVISION:
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Reports directly to the Regional Retail Operations Manager, with additional oversight by the Vice President of Retail Operations
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Oversees all Dispensary staff
JOB DUTIES & RESPONSIBILITIES:
Daily Store Operations
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Oversee the day-to-day operations of the dispensary
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Maintain store compliance with all local, state, and federal regulations
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Complete all financial reporting
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Oversee physical inventory as well as, storage and supply of cannabis
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Oversees all Dispensary team members
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Coordinate with HR on staffing needs and recruiting process
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Maintain HR review schedule (60 day Review & Annual Evaluations) and give employees constructive and helpful feedback
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Coordinate scheduling of Dispensary team members to ensure fair and consistent schedules
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Manage day-to-day operations of Dispensary and ensure SOPs are followed
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Update SOPs as changes to policy and/or regulations occur and ensure compliance among team
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Inspire, motivate, supervise, and provide guidance to Dispensary team members
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Monitor and maintain inventory levels in coordination with the Inventory team and keep track of expired products
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Coordinate and communicate necessary information for bi-weekly team/management meetings
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Coordinate and prepare new hire training materials
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Collaborate with other department managers on Inventory, pricing, allocations and budget needs
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Maintain all systems and equipment with dispensary
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Troubleshoot and problem solve any equipment, systems or problems that arise
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Manage financial records and daily cash handling procedures
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Maintain a clean and organized store
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Other duties and special projects as assigned
Sales and Customer Service
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Provide and inspire retail staff to deliver best-in-class customer service
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Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
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Lead staff to exceed goals set forth by the Regional Retail Operations Manager, and Vice President of Retail Operations
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Review all customer feedback, requests, and concerns and provide resolution
QUALIFICATIONS:
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Must be proactive, have strong work ethic and pay great attention to detail
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Organizational and time management skills required
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5+ years of experience in a general management position
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Bachelor’s degree in Business or related experience preferred
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Cannabis experience preferred
ADDITIONAL REQUIREMENTS:
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Minimum of 21 years of age
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Possess valid driver’s license or state ID
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Must pass all required background checks
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Ability to work nights, holidays and weekends
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Must be, and continue to remain, fully compliant with all laws, regulations, and company policies
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Frequently moves up to 30 pounds of equipment/materials/product within rooms (100 pounds with assistance)
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This job function may include being in a stationary position or moving for extended periods of time
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