Group 1 Honda Kingwood is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the Honda brand in a modern, high-performing environment focused on delivering an exceptional customer experience.
We’re seeking someone who is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed.
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Greet customers in a timely, friendly manner and obtain pertinent vehicle information
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Actively promote and build rapport with the customer
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Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
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Generate and provide customer with a complete and accurate estimate of repair
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Establish and communicate completion time of repair with customer and technician
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Answer incoming service calls
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Maintain and schedule service appointments
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Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
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Strictly follow the manufacturer’s warranty guidelines and procedures
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Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
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Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
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Proven customer-facing sales experience required; automotive background is a plus
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Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
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Familiarity with CSI scores/customer surveys
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Valid driver license in the state that you will work and a good driving record
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Excellent customer service skills
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Professional appearance and work ethic
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Must pass background check, MVR, and drug screening
We offer...
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A Great Working Environment with the Latest State of Art Equipment
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Climate Controlled New Facility
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A Structured Career Path Leading to Management
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Great Benefits!
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Health, Dental & Vision Insurance
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Life & Disability Insurance
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401(k) with Company Match
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Paid Time off
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Employee Vehicle Purchase Program
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Employee Stock Purchase Plan
