Position Summary
The Domestic Violence Director provides leadership and oversight for the Shelter Department and is responsible for ensuring the effective, consistent, and trauma-informed delivery of services to clients. The Director provides supervision, leadership, and professional development to shelter staff; fosters a collaborative, supportive, and accountable workplace environment; monitors the quality of client services and documentation; and ensures compliance with organizational policies, contractual requirements, funding requirements, and applicable standards.
The Domestic Violence Director works closely with the CEO/Executive Director and leadership team to support organizational priorities, shelter operations, service delivery, staff development, compliance, and continuous quality improvement.
Essential Duties and Responsibilities
Program Leadership and Client Services
Lead and oversee 24/7 shelter, hotline, outreach, advocacy, case management, safety planning, referrals, and related domestic violence services.
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Ensure services are voluntary, survivor-centered, trauma-informed, culturally responsive, accessible, and empowerment-based.
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Maintain appropriate staffing, supervision, coverage, safety, and continuity of shelter and hotline services, including supervisory consultation for urgent or after-hours needs.
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Oversee client intake, eligibility, assessments, service planning, advocacy, referrals, exit planning, and resolution of participant service concerns.
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Manage the Victim Compensation Relocation Assistance Program and other domestic violence program responsibilities, as assigned.
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Staff Supervision and Development
Recruit, orient, supervise, coach, and evaluate shelter and outreach staff in collaboration with agency leadership.
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Provide and document supervision and case staffing as required by Quigley House policy and applicable program standards.
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Ensure staff complete required DCF core training, privilege registration, annual in-service and emergency management training, and other required agency or funder training.
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Address performance concerns consistently and support professional development, ethical practice, healthy boundaries, teamwork, and prevention of vicarious trauma.
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Quality Assurance, Compliance, and Funding
Monitor the quality, timeliness, accuracy, and completeness of client services and documentation, including hotline, intake, safety planning, case management, advocacy, referral, and service records.
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Complete or oversee required participant record reviews and case staffing; ensure identified documentation or service concerns are corrected promptly.
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Maintain working knowledge of DCF domestic violence center certification requirements, applicable Florida law and administrative rules, Quigley House policy, and requirements of grants and contracts supporting domestic violence services.
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Support grant and contract reporting, data validation, monitoring, audits, site visits, corrective action, and required program documentation.
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Ensure significant safety, security, compliance, and reportable incidents are promptly escalated and handled in accordance with agency policy and applicable requirements.
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Protect confidential and privileged survivor information, shelter-location information, personnel information, and organizational records in accordance with applicable law and agency policy.
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Leadership and Community Collaboration
Participate in Leadership Team meetings, agency planning, policy review, quality improvement, and cross-departmental initiatives.
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Keep the CEO/ED informed of significant staffing, safety, compliance, client-service, and operational matters and follow established supervisory and reporting channels.
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Represent Quigley House in appropriate community collaborations, professional meetings, training, outreach, and referral networks.
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Support community education, grant activities, funder relationships, and partnerships that strengthen survivor services.
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Perform other duties reasonably related to the position and assigned by the CEO/ED.
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Education, Experience, and Qualifications
Bachelor’s degree from an accredited college or university OR a minimum of four (4) years of direct-service experience in the domestic violence field, consistent with applicable Florida domestic violence center certification requirements.
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Domestic violence direct-service experience strongly preferred for candidates qualifying through the bachelor’s degree pathway; supervisory or management experience in domestic violence, victim services, shelter services, human services, or a related field strongly preferred.
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Demonstrated knowledge of domestic violence dynamics, survivor-centered advocacy, trauma-informed practice, crisis intervention, safety planning, case management, advocacy, and confidentiality.
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Must successfully complete required DCF domestic violence competency-based core training within the required timeframe and qualify for and maintain domestic violence advocate-victim privilege registration, as applicable.
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Must complete and maintain all required agency, DCF, contract, grant, emergency management, and annual in-service training.
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Demonstrated ability to supervise staff, conduct quality assurance review, interpret policies and funding requirements, maintain accurate documentation, and manage sensitive client and personnel matters.
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Strong leadership, communication, organization, decision-making, conflict-resolution, and problem-solving skills.
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Must meet applicable background screening and employment eligibility requirements and maintain a valid driver’s license, reliable transportation, and flexible availability for local travel and urgent program needs.
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Preferred Qualifications
Experience in a Florida certified domestic violence center or comparable victim-services program.
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Experience with DCF, Office of the Attorney General, VOCA, FVPSA, TANF, or other public victim-service funding, reporting, and monitoring requirements.
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- Experience supervising residential, crisis, hotline, or advocacy services.
