SUMMARY OF POSITION:
The PACE Receptionist provides telephonic and in-person greeting to Participants enrolled in the NEMS Program of All-Inclusive Care for the Elderly (PACE). He/she is the first point of contact with the PACE Center when Participants and visitors call or visit. Duties include clerical, reception, and project-based work.
ESSENTIAL JOB FUNCTIONS:
- Greets Participants and visitors to the PACE Center. Ensures everyone is checked-in and has appropriate identification.
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Answers the phone, provides general assistance, and transfers calls to the appropriate department/individual.
- Retrieves and responds to all voice and TTY messages.
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Assists with scheduling and tracking appointments for Participants and conducting appointment reminder calls.
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Receives and distributes incoming mail. Processes inter-office and outgoing mail.
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Maintains schedules and processes for staff to utilize PACE resources, including meeting rooms, Participant facilities (showers, laundry), and vehicles.
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Assists with meeting scheduling, minutes, and logistics.
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Types correspondence, memos, and reports as directed.
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Maintains inventory of office supplies and replenishes as needed. Assists PACE staff with ordering supplies through purchasing.
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Assists with running reports to support the daily operations of PACE
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Serves as a liaison between field workers (e.g., drivers and caregivers) and the center.
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Utilizes Epic appropriately and efficiently and serve as content and workflow expert for resolving issues and proposing solutions in Epic.
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Performs other job duties as required by manager/supervisor.
QUALIFICATIONS:
Required:
- High school diploma or equivalent.
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Current BLS and First Aid required
- Must be proficient in the use of computer systems and business software, including Microsoft Office (Outlook, Word, Excel and PowerPoint).
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Must be detail oriented and have good typing skills.
Preferred:
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At least one (1) year administrative experience.
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Must have strong customer service skills and professionalism. Prior customer service experience is a plus.
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Prior experience in a medical or healthcare setting is a plus.
LANGUAGE:
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Must be able to fluently speak, read and write English.
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Fluency in Cantonese is required.
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Fluency in other languages is an asset.
STATUS:
This is an FLSA non-exempt position.
This is not an OSHA high-risk position.
