The Call Center Customer Service Specialist is an integral part of the Client Services team and is a key contributor to Choice DNA Laboratory's service culture. The Call Center Customer Service Specialist plays a critical role in the client’s first and last impression of our organization and sets the standard for the professionalism, efficiency, and competency our clients should expect throughout their relationship with us. You'll be taught to understanding of the operational flow within Choice DNA Laboratory, and effectively coordinate actions to ensure appropriate and timely use of resources.
Key Responsibilities & Objectives
- Coordinates the client workflow: engages clients via phone, email, and text capturing accurate account information and offering assistance. Closes the client’s case with payment, appointment scheduling, and required documentation.
- Ensures all consent forms, authorizations, deposits, and important contact information updates are completed.
- Creates, produces, and distributes reminders to clients and/or confirms appointments as needed.
- Communicates effectively with all parties, varying communication methods, and style as appropriate to deliver detailed information to all constituents (internal and external).
- Possesses the aptitude to quickly acquire knowledge and apply it.
- Quickly understand and analyze customer needs.
- Explain services professionally to promote our products and services to customers.
- Collaborate and work effectively with others.
- Takes initiative to help team members when needed.
- Ability to work independently and self-motivate.
- Perform other related duties and tasks as assigned.
- Customer Service
We do provide training in the above areas.
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- Call center: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: In person
