Overview
We are seeking an experienced (5+ years), high energy/responsible person and professional Front Desk to lead the office operations in support of the doctor and back office staff to help create lasting impressions and build trust and loyalty with patients.
Responsibilities
- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures.
- Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
- Manage accounts receivables, insurance aging reports, monthly planning to support business goals and create strategies to increase profitability.
- Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance.
- Supporting the achievement of performance targets & budgeted goals.
- Ability to reason and carry out instructions and trouble shoot problems.
Qualifications
- Proven experience in office management, administrative support, or clerical roles with a focus on front desk duties
- Supervising experience with team management skills
- Proficiency in Open Dental Software, Dental XChange, CareCredit, Cherry, Sunbit.
- Knowledge of dental software/Outlook/Word and Excel.
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills—both verbal and written—along with professional phone etiquette
- Experience in event planning, vendor management, human resources, payroll, budgeting, bookkeeping, and office experience preferred
- Ability to handle confidential information discreetly and professionally
- Demonstrated ability to train staff and support team development initiatives
- Dental Assisting experience is preferred.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
Work Location: In person
