DESCRIPTION
At SG Tech, we drive technological evolution across industrial organizations and mission-critical production environments, delivering specialized talent in IT infrastructure, systems operations and technical support.
We are currently looking for an IT Systems Support Technician to join a long-term international project in Olathe, Kansas, supporting a global leader in radar technologies, communications systems and advanced engineering solutions.
This is an excellent opportunity to become part of a highly stable and strategic industrial environment where technology plays a key role in operational continuity, manufacturing performance and mission-critical systems support.
You will work alongside multidisciplinary technical teams in a cutting-edge industrial ecosystem, supporting the daily operation of local IT infrastructure and ensuring maximum system availability within a high-demand production environment.
- Long-term and highly stable project.
- Join a globally recognized technology and engineering company.
- International industrial environment with advanced technologies.
- Career growth opportunities within critical operations and infrastructure teams.
- Exposure to manufacturing, industrial IT and IT/OT environments.
- Direct impact on production continuity and operational excellence.
- Collaborative and technically advanced workplace.
- Competitive compensation package + shift compensation + on-call compensation.
As part of the onsite IT Operations team, you will act as a key technical point of contact for plant users and local infrastructure operations, ensuring the reliability and continuity of IT services in a highly critical industrial environment.
You will provide Level 2 technical support, basic systems administration and endpoint management while collaborating with infrastructure, network and operational teams to resolve incidents efficiently and maintain operational stability.
- Provide Level 2 IT support to plant and operational users.
- Support Windows client and server environments.
- Manage users, permissions and groups within Active Directory.
- Support Microsoft 365 services including Exchange, Teams and OneDrive.
- Manage endpoints and devices using Microsoft Intune.
- Troubleshoot local infrastructure, workstations and connectivity issues.
- Perform basic switch replacement and network troubleshooting.
- Coordinate with internal IT teams and external vendors when required.
- Support industrial operations where IT availability is business-critical.
- Ensure service continuity in a fast-paced manufacturing environment.
This position operates under a rotating shift model:
- Shift 1: 7:00 AM – 3:00 PM
- Shift 2: 3:00 PM – 11:00 PM
Additional details:
- On-call availability required up to 2 weeks per month.
- Full onsite role in Olathe, Kansas.
We are seeking a proactive, reliable and technically driven professional who enjoys solving problems, supporting operations and working close to the business in high-impact industrial environments.
The ideal candidate combines strong technical troubleshooting skills with operational mindset, adaptability and commitment to service continuity.
If you are looking for a stable international project, real technical challenges and long-term career growth within advanced industrial technologies, this opportunity is for you.
REQUIREMENTS
- 3+ years of experience in IT Support and Systems Administration.
- Experience supporting Windows environments in enterprise or industrial settings.
- Hands-on experience with:
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Active Directory
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Microsoft Intune
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Microsoft 365
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Endpoint management
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Windows client/server administration
- Experience troubleshooting infrastructure and user incidents onsite.
- Basic networking knowledge and connectivity troubleshooting.
- Strong communication skills and customer-oriented mindset.
- Ability to work independently in operationally critical environments.
- Experience in manufacturing, industrial plants or factory environments.
- Knowledge of IT/OT coexistence environments.
- Experience supporting critical operations environments.
- Associate or Bachelor’s Degree in Information Technology, Systems or related field.
- Experience with industrial infrastructure support.
