Company Overview
Established in 1936, our company has a longstanding commitment to providing high-quality products, maintaining clean stores, and delivering superior customer service. With a presence across multiple states and a dedicated team of employees, we strive to create an inclusive and growth-oriented workplace that values excellence and community engagement.
Job Summary
We are seeking a Customer Service Management Assistant to join our dynamic team. This paid role offers an exciting opportunity to support customer service operations, oversee team activities, and contribute to enhancing the overall customer experience. The ideal candidate will demonstrate strong leadership, communication, and analysis skills, ensuring efficient management of customer interactions and team supervision.
Responsibilities
- Assist in coordinating daily customer service activities across multiple channels
- Support team leaders in supervising customer service representatives to ensure high-quality service delivery
- Analyze customer feedback and service metrics to identify areas for improvement
- Contribute to the development and implementation of customer service strategies
- Manage multilingual communication efforts to serve diverse customer bases effectively
- Participate in project management tasks related to service enhancements or new initiatives
- Engage in negotiation with customers when resolving complex issues or complaints
- Support sales efforts by identifying opportunities for upselling or cross-selling during customer interactions
Skills
- Proven experience in supervising or managing customer service teams
- Strong project management capabilities with the ability to handle multiple initiatives simultaneously
- Multilingual proficiency is highly desirable to communicate effectively with diverse clients
- Excellent communication and negotiation skills to resolve issues efficiently
- Leadership qualities with the ability to motivate and guide team members
- Analytical skills for interpreting customer data and feedback
- Proficiency in English; additional language skills are a plus
- Demonstrated management experience within a customer service environment
- Strong understanding of sales principles and strategies
- Exceptional interpersonal skills combined with the ability to handle challenging situations professionally
This position offers an engaging environment where your leadership and communication talents will directly impact our customers' satisfaction. We welcome applicants who are eager to grow within a supportive company dedicated to excellence in service delivery.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
