Care Transition Manager
CarePatrol of Western Michigan
5960 Tahoe Drive SE, Grand Rapids, MI 49546
Hybrid work
$60,000 - $90,000 a year - Full-time salary and commission based
Benefits
- Mileage reimbursement
- Continuing education credits
- Retirement plan
- Paid time off
- Life insurance
- Flexible schedule
Full job description
CarePatrol of Western Michigan/ Capital Region – Grand Rapids, MI (Hybrid Remote)
Care Transition Manager
CarePatrol of Western Michigan – Hybrid Remote
At CarePatrol of Western Michigan/ Capital Region, our mission is simple: to identify the safest and most appropriate care options for seniors while eliminating stress for families navigating senior care decisions. We are trusted and respected by clients, referral partners, and senior living communities throughout Western and Mid-Michigan, because we always put seniors' best interests first.
We are seeking a dedicated, compassionate, and relationship-driven professional to join our growing team. A clinical background is a plus, and experience in marketing, networking, and relationship building is strongly preferred.
Position Overview
As a Care Transition Manager, you will build and maintain referral partnerships, guide families through senior care placement decisions, and provide hands-on support throughout the transition process. This role combines community outreach, client advocacy, and ongoing case management.
This position will primarily serve the Grand Rapids Area 50 mile radius
Key Responsibilities Relationship Development & Marketing
- Identify and cultivate referral partnerships with hospitals, rehabilitation facilities, physicians' offices, senior communities, home health agencies, hospice organizations, and other related professionals.
- Meet regularly with social workers, discharge planners, and healthcare professionals who assist seniors transitioning from home or healthcare settings.
- Attend networking events and community functions to build reciprocal referral relationships and identify valuable resources for clients and families.
- Represent CarePatrol professionally within the community while promoting our mission and services.
Client Support & Advising
- Conduct in-depth care discovery meetings with seniors and their families.
- Assess client needs and provide guidance regarding appropriate care options.
- Schedule and conduct tours of senior living communities and care homes.
- Support families throughout the placement process, helping minimize stress and confusion.
- Maintain consistent follow-up communication with families and referral partners to ensure a smooth transition and positive outcomes.
Administrative & Team Participation
- Accurately document referrals, client interactions, and outcomes within the company database.
- Utilize task management systems to ensure timely follow-up and completion of responsibilities.
- Participate in weekly team meetings and individual one-on-one meetings.
- Perform additional duties and special projects as mutually agreed upon.
Qualifications Preferred Experience & Knowledge
- Minimum of one year of experience working with seniors or within the senior care industry.
- Knowledge of Medicaid Waiver programs and VA Aid & Attendance benefits.
- Familiarity with senior living communities and adult foster care homes within the Western/ Mid-Michigan territory.
- Experience in marketing, networking, business development, or relationship management.
- Clinical background preferred but not required.
Skills & Attributes
- Compassionate, client-centered approach.
- Excellent interpersonal and relationship-building abilities.
- Ability to guide families through complex and emotional decisions with professionalism and empathy.
- Strong organizational and time-management skills.
- Exceptional follow-up and communication skills.
- Proficiency with Google Workspace (Gmail, Calendar, Drive, Docs, and Sheets).
- Ability to work independently while contributing positively to a collaborative team environment.
Job Details
- Position Type: Full-time
- Location: Hybrid Remote – Western Michigan
- Schedule: Monday through Friday with participation in an on-call rotation
- Travel: Up to 50% throughout assigned territory
- Territory: Grand Rapids Area (50 Mile Radius)
Geriatrics Home Health Hospice & Palliative Care
If you are passionate about serving seniors, building meaningful professional relationships, and making a difference in the lives of families during important transitions, we encourage you to apply. Join a team that is committed to advocacy, compassion, and helping seniors find the right care solutions with confidence.
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 Base Salary & Commissions per year.
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- Flexible schedule
- Life insurance
- Paid time off
- Retirement plan
Work Location: Hybrid remote in Grand Rapids, MI 49546
